• Support tasks for the Dealer Transformation management, as well as transversal tasks across all departments in the area.• Creation and updating of reports for the entire department and the Official Service network.• Assistance in budget management, invoice administration, and handling internal department workflows.• Development of a digitalization project for Service Assistance processes to increase business opportunities and/or enhance the customer experience in After-Sales.• Led a digital transformation project, optimizing internal processes by migrating all document management to SharePoint and implementing tools from Power Platform and AI.

• Analysis and reporting of market trends and customer data to support strategic planning.• Coordination of sales forecasting activities by analyzing data and market conditions.• Support in managing internal processes and contributing to workflow guidelines.• Participation in digital transformation projects to improve market and customer planning.