Raul Carrion Email & Phone Number

Beverly Hills, California, Us

95877 Bezons, Fr

Responsible for refining the existing service delivery process for AToS clients in Peru. Service and support champion, driving accountability and commitment across all support towers in order to ensure timely service for the clients in the utilities and technology sectors. Accountable for local OSS teams, ensuring that SLAs are met and conduct proper escalation according to client requirements. - Revamped the service expectancies with existing utilities client. Improving on turnaround times on backlog tickets - Ensured third party outsourcing partners comply with vendor guidelines as required by regulation in the utilities sector on timely and transparent manner.

Cincinnati, Oh, Us

Responsible for managing the support and integration of all technology infrastructure and systems.. Developed strong BU partnerships to manage business processes and quickly align SLA expectations.- Management of a highly skilled team of Devops, DBA, and Netadmin and 24/7 network operations center professionals.- Participated and advised in IT changes steering committee meetings, as consolidate a single production change calendar across BU and products. - Bridge between architecture and operations team as ensure practices and to upstream process changes gathered from proven operational runs. - Responsible for budgeting, capacity projection, audits and CFPB examination prep .

Cincinnati, Oh, Us

Responsible for Project Planning & Implementation of various infrastructure initiatives in Lima, US and UK. Project manager for numerous initiatives focused on Security, enterprise email, virtualization/storage, authentication domain re-architecture, and enterprise apps consolidation. Management of solution provider: Due diligence, right-fit contract management, and HR liaison for contracted Dev and QA engineers as to support the launch of a new LMS system.

Los Angeles, California, Us

- Analyzed financial and technical considerations to determine the best approach for leverage existing data center facilities,technology and service provider mix, resulting in a focus shift of the IT strategy for the next 5 years, - Responsible for implementation and co-maintenance of enterprise disaster recovery and business continuity plans. - FDIC examination preparation: Focused on vendor risk management, annual independent audit, external and internal pen testing. Mitigating security risks by being responsible on the InfoSEC program preparation and review.

Irvine, California, Us

Spotrunner was a disruptive startup focused on digital advertising and marketing. - Management of multilayered Windows/Intel environment and supporting storage back end in EMC CX and Celerra. - Support of TFS Automated deployment infrastructure as to accompany the scheduled releases of Spotrunner's media planning and ad placement platform. - Implementation of MS Business Dynamics Portal

SMC's pioneered the multi-channeled retail and wholesale catalog driven business. Through its membership based approach, it expanded into a novel e-catalog approach then into a turnkey eCommerce solution personalized for its members. - Managed a team of 15 engineers responsible of assuring 24/7 operational stability of: Call Center operations, Customer facing online order system, Credit Card daily settlement, media lead buy platform and third-party integrations.- Responsible in facilitating the migration from a mainframe legacy system to a MS SQL/.Net platform architecture. Additional requirement was to migrate to new location, which include a data center buildup.

Epox was a Motherboard Manufacturer for industrial and consumer applications. With manufacturing in Taiwan, its distribution chain spanned to US, UK, Holland and Russia.

Einux was novel hardware start-up that developed a multi server architecture focused for high density web hosting applications Based on AMD CPUs, early market offerings achieved 2 independent servers in a 1u footprint.

It Project Management Track

Mba, Master Business Admistration

Cis, Bs, Business Administration

Itil V3 Certification