Operation Support Coordinator(Osc)
CurrentSupport the Center Dean, Campus Director, Assistant Center Dean, Student Central Manager/Dean/Director or department head in the operations of the location. Supports the continuing student and academic area at the Center/Campus. Greets and directs prospective and/or current students or visitors. Answering incoming calls, provide information to each caller, refers calls to appropriate person, and takes messages. Responds to student questions and/or requests; fields student complaints and resolves, if able; and/or escalates concerns, as necessary. Coordinate and arranges meetings, prepares agendas, and reserves and prepares facilities Prepare activities reports for guidance of management. Researches and develops resources that create timely and efficient workflow. Photocopies, collates and distributes correspondence, articles, reports, bulletins, etc. Assists student finance department by scheduling appointments for new and continuing students, handing out and collecting documents. Support Student Central staff with outreach to students regarding registration, appointments, or other requests for information as needed. Appropriately documents student interactions in RightNow. Effectively uses the Student Central Check-In system to assist with managing and tracking the student traffic in the department. Supports the new student recruitment and registration process at the Center/Campus. Administers and proctors admissions assessments and records scores into appropriate system in a timely manner. Provides support to students, faculty and staff in need of the library's resources. Completes other duties as assigned.
