Leader of multidisciplinary team of 70 professionals. We are specialists in Process Management, Project Management, Digital Transformation, Agility, Data Services (BI, Analytics, Big Data), Robotic Process Automation (RPA), Artificial Intelligence (AI), and custom developments.

Leads the project implementation, systems development and maintenance, Information security, systems operation and helpdesk. Responsible for strategy planning, setting and managing budgets, evaluating strategic projects, interaction with corporate leaders, contract negotiation and evaluating Solutions. Reports to CFO with over 100 staff.o Leads the rollout of web and mobile applications for direct sales of insurance policies, reaching US$19 million annual net premium sales. o Leads the… Show more Leads the project implementation, systems development and maintenance, Information security, systems operation and helpdesk. Responsible for strategy planning, setting and managing budgets, evaluating strategic projects, interaction with corporate leaders, contract negotiation and evaluating Solutions. Reports to CFO with over 100 staff.o Leads the rollout of web and mobile applications for direct sales of insurance policies, reaching US$19 million annual net premium sales. o Leads the implementation of SAP S/4 Hana Enterprise Cloud for Chile and Argentina, on time and on budget. o Leads CRM Microsoft Dynamics implementation for Customer Service, consolidating 20 previous applications/Windows into one and thereby reducing transaction time by 25% for 25,000 monthly calls and enabling follow-up for direct sales opportunities o Reorganizes the maintenance, development and project management areas that resulted in US$1 million savings in core maintenance spending and efficiency improvements of over 30% per year. o Creates a new Robotic Process Automation area focused on over 20 key process flows in the first year (bill Payment, document management, reporting, statement distribution etc.). o Leads the adoption of Agile Scrum methodology for development and maintenance areas, that generated around 30% efficiencies each year. o Develops and introduces new platforms for producing policy documents, claims handling and financial controls for Collective Health and Life Policies that produced US 25 million in the first year. o Boosts the web cannel by integrating Warrants/Guarantees into the sales portfolio, that achieved sales of over US$1 million in the first half year.o Leads the launch of RSA Seguros de Vida, with the platforms required such as CORE insurance, SAP, electronic invoicing etc.), enabling annual sales close to US$40 million. Show less

Responsible for all technology equipment performance: data center, desktop PCs, telephony, communications, security, helpdesk, and systems exploitation. o Interim leadership of the areas of systems maintenance, assuring operational Continuity of RSA and Cruz del Sur during the merger process, achieving unification of processes and ensuring monthly closures. o Leads the integration program for IT infrastructure following the acquisition of Cruz del Sur Seguros Generales. Delivers on… Show more Responsible for all technology equipment performance: data center, desktop PCs, telephony, communications, security, helpdesk, and systems exploitation. o Interim leadership of the areas of systems maintenance, assuring operational Continuity of RSA and Cruz del Sur during the merger process, achieving unification of processes and ensuring monthly closures. o Leads the integration program for IT infrastructure following the acquisition of Cruz del Sur Seguros Generales. Delivers on project commitment and supervises over US$1 million investments in Vmware, Storage, Intel, IBM Power among others.o Implements a centralized helpdesk platform for over 800 users nationwide. o Implements and follows through in security and operational Continuity projects, reporting directly to London. o Delivers the Citrix platform for virtual desktops and applications nationwide, enabling work from home and improving service to users and deployment of applications. Show less

Responsible for IT server performance at all the branches of the Judiciary throughout Chile, implementing infrastructure and maintenance programso Leads the rollout of server infrastructure, database administration and communications networks for new Tribunal installations in the first three years of the Oral Trial Reform Program, successfully installing and operating over half the network