Raul E. Email & Phone Number

Consulting and support services for NetX customers with focus on Broadcom/Symantec products.

São Paulo Area, Brazil

São Paulo Area, Brazil

Senior Education Consultant for internal and external customers, disseminating knowledge through classroom, remote (virtual), and customized training for companies and closed groups.Delivered Symantec Classes for Latin America, Caribe, and North America - Languages English and Portuguese Subject matter Expert for Network Security and Endpoint Protection family working closely with the content development team, contributing to the content with technical knowledge and reviewing versions :- Proxy, Web Security Services, Web Isolation, and Content Analysis Scan- Symantec Management Center and Reporter (Manage all network products consoles)Subject Expert for Endpoint Protection Family with:- Symantec Endpoint Protection (SEP)- Symantec Endpoint Detection and Response(EDR)Encrypted Traffic Management with:- Symantec Encryption former PGP (Desktop Email, Gateway Email and File Share Encryption)

São Paulo Area, Brazil

Business Critical Engineer for Premium accounts in Latin America. Responsible to handle and escalate cases inside the Symantec organization. I also acted as a Security advisor working directly with the customer's security team.Day-to-day activities- Handle critical cases gathering evidence, analyzing logs and were a point of contact for backline engineers;- Acting proactively doing software assurance health checks, revising architecture, and suggesting improvements based on analysis and best practices;- Delivered Lunch and Learn sessions where the main subject is always related to the customer software/environment. Visiting a customer site or virtually;- Revise customers plan of action for migration, upgrades, etc;- Achieves customer expectation by gathering pertinent data and thought the regular meetings showing results;- Always keep professional and technical knowledge up to date by self-taught, attending educational workshops, reviewing product versions, and establishing personal networks.

Support for Symantec Portfolio including Anti-virus, device control, IPS integration, and Anti-spam solutions. I also worked closely to customer`s support team solving a diversity of issues involving product and environment.Day-to-day Activities:- Technical issue analysis, troubleshooting, and consultation for customer;- Understand customer network/security implementation;- Provide technical solution recommendation or workaround for any Symantec product model limitation/known issue;- Contributed to the team's success and be part of a good team player

- Leader of the Access Management Team for strategic Customers in Brazil.- Acted as a Network Administrator taking care of Netware Servers(administration, installation and support) and also Windows servers implementing GroupPolicies for the whole organization.- Developed and implemented a Security Baseline for Windows Servers which becomes a default for all servers before they enter into production;- Responsible for the approval of Windows Servers. Checking security parameters such as weak passwords with John the Ripper, Local services using local system account and open ports using Nmap;- Automated repetitive tasks by developed scripts that were used for integrating and normalizing requests of user access. - Scan of vulnerabilities in other to keep the environment in compliance using Nessus.

- Responsible for all Netware Servers in Brazil perform installation, migration, and support for all sites over the Country.- Responsible for backup system and disaster a recovery process for all Netware Servers;- Monitoring performance and network load for IPX and SPX protocol;- Participated in SPB (Brazilian Payment System) project.- Control LTAuditor and Fax Castelle services into the bank.

Bachelor'S Degree, Management Information Systems, General, A

Finance, General, A