Raul Emmanuel Rosales Email & Phone Number

Austin, Texas, United States

United States

To install, maintain, and repair computers and networks.Related job experience:- Able to troubleshoot and repair computers.- Unlocked computers and recovered user account passwords.- Installed new hardware and upgrades on computers.- Set up Local Area Networks and optimized Wi-Fi signals.- Analyzed and recommended best computer hardware and software according to customer needs such as HTPCs and gaming PCs.

Texas

Corpus Christi, Texas Area

Responsible for leading the maintenance program in the Forward Support Company supporting a maneuver battalion. As a shop officer I process jobs, assign priorities, ensure necessary parts are ordered, supervise the mechanics to guarantee the equipment gets fixed on time and to standard.Projects:- Managed the distribution of supplies (Food, Water, Ice) in five cities spread across three counties during the natural disaster caused by Hurricane Harvey. I oversaw vehicle fleet maintenance and readiness as well as managing our resources (food, water, gasoline) to maintain my soldiers and vehicles mission ready always.Related job experience:- Used my knowledge and experience in IT to create spreadsheets and workbooks using Excel to track and manage resources for the USTXARNG and FEMA.- Worked with FEMA to bring forth the availability of wireless networks and online access for civilians to register as affected citizens during the natural of Hurricane Harvey.

United States

Served as IT support for Quartermaster Officer Logistics Program Related job experience:- Managed class room audio and visual equipment (two desktop stations, two projectors, two smart boards, two smart TVs) to conduct daily training.- Managed student account and passwords for intranet access and the use of government network.- Installed appropriate software and certificates on student personal computers to allow the use of smart cards and authorized smart card readers.- Monitored and explained which authorized media devices to transport data.

Brownsville, Texas Area

Provided technical support for both hardware and software issues for a company of 1500 employees including agents, remote agents, supervisors, managers, and site visitors.Related job experience:- Managed the configuration and operation of client-based computer operating systems.- Used PowerShell scripts for patch and upgrade procedures to computers and network equipment during non-production hours.- Monitored the system daily and respond immediately to security or usability concerns.- Created and verify backups of data.- Responded to and resolved help desk requests.- Upgraded systems and processes as required for enhanced functionality and security issue resolution.- Scanned the site area for unauthorized broadcasting signals.- Administrated infrastructure, including firewalls, databases, malware protection software and other processes.- Managed company groups, policies, and permissions using MS Active Directory.- Reviewed application logs.- Re-imaged and deployed computer and communication stations for production.- Installed and tested computer-related equipment.

Brownsville, Texas Area

Brownsville, Texas Area

Assisted in the administration of internal and external placement tests and course exams. Part of my responsibilities included verifying student identities, admission, seating arrangements and monitoring examinees.Projects:- Participated in rewiring the network for a computer lab that underwent renovations.Related job experience:- Used of databases and security procedures to verify student identities and approve examination.- Verified all computers in testing labs were operational and secured.- Used firewalls and deep freeze procedures to negate the use of external sources for aid on a test.- Patched and updated all computers for optimal use on each administered test.- Quickly troubleshot issues that arose during a test session.

Bachelor'S Degree, Spanish Language And Literature

Activities and Societies: ARMY ROTC, Gorgas Science Society, International Student Association, Campus Activities Board.

Associate'S Degree, General Studies

Master Of Science - Ms, Project Management