• Very active role in several projects including: Windows XP to Windows 7 Migration, VDI, New Wireless, Computer Lab upgrade, Encryption, SCCM 2012, Web site redesign, QA Process improvement.• Member of the infrastructure advisory board helping set standards for systems and application ensuring that what is coming into out infrastructure meets standards, Member of Change control board to assure the quality of change and that every one follows the ITLI Process.• Key player in setting endpoint standards for hardware this includes but is not limited to Pc, and mac hardware, Cellphones, tablets, encrypted external storage, software and appliances. • Played key in the Windows XP to Windows 7 Project by developing a plan of attacking of high profile requirement and was instrumental with creating a multi-point consolidated dashboard of high level status/progress but also with the required drill down detail that was needed by Leadership and also the staff working on the project.• Test, evaluate, and validate IT initiatives and identify issues in software or services.• Work in the Quality Assurance group • Responsible for mac management using Jamf Casper suit while continually making improvement to the system.• VIP support to staff and faulty as all levels.• Create custom mac and pc installer and scripts for deployment.• Computer image creation for PC’s and Macs.• Documentation of fixes and known issues.• Used ITIL, Project management, and date analytics to assure best outcome of services and projects.

•Assessed and enhanced Mac infrastructure for company.•Responsible for Mac environment and management of OSX including image creation and deployment with a strong emphasis on automated and self-service technologies. •Design, create and maintain Mac OS image and deployment methods and PC's•Coordinate with international IT teams to ensure all solutions will function globally.•Handle routing calls and problems; provide technical and end user support over the phone, and one on one, help user with A/V and video conference in equipment, set up, maintain, and monitor network servers, back-ups, wireless network, installing network drops. •Set up and maintain new users with network account in Active Directory.•Set up and imaged new user hardware.•Set up Blackberry, IPhone, Android and other wireless devices to email. •Maintain accurate Inventory. •Respond to support calls in a prompt, professional and courteous manner.•Responsible for the calls generated and for the accuracy of the call logging system.•Assist the team with the administration of the network and the services it provides, ensuring that an agreed level of performance is maintained.•Assist fellow engineers within the team by providing guidance and technical training where required.•Install and configure IT hardware and software.•Diagnose and solve hardware and software faults.•Complete of daily / weekly / monthly checklists.•Designed, created, debugged, and installed zero touch deployment methodology for a Mac environment using Casper and OSX Server.•Manage assets using Casper and Remote Desktop.•Developed and implemented custom solutions, as well as offered new ideas to our team’s environment.•Wrote and maintain technical documentation for global IT department as well as for users training documentation.•Assisted moving from Lotus notes to Google apps email system.•Setup, configure and maintained system and network monitoring using Nagios and Cacti.•Manage Configure and maintain backups.

• Supported multiple offices on site and remote: New York, Chicago, LA.• Created Active Directory accounts and exchange accounts for users.• Managed and crated global group policies.• Set up users phones using Blackberry enterprise server.• Set up using office phones using Zultys VOIP phone system. • Managed inventory of all computer equipment and printing supplies.• Maintained backups using cloud base Barracuda cloud backup appliance.• Maintained ticketing system to assure that user issues where fix in a timely manner.• Worked with IT Director recommending system upgrade and maintenance. • Maintained and optimized digital archive system using SCC MediaServe and SCC MediaGrid.• Created FTP account assure all computer were update on software and security patches.• Maintained antivirus server.

Insure assets where properly inventoried using Jamf software Casper.Assisted in multiple office moves from different areas of New York city to there new office.Assisted in configuring computers to meet new requirements Macs and PCs.Visited VIP clients to ensure that there equipment was ready ready for the new building.

• Consulted with programmers, internal technical support and users analyzed and implemented production application job procedure requirements. Implemented, monitored and maintained automated scheduling systems with production procedure requirements. • Analyzed and enhanced data processing operational processes by fine-tuning job setups as necessary to ensure accurate and timely job flow. Setup and captured data accordingly, to ensure all production reports reside on appropriate report archiving systems. Set up test systems to facilitate product testing. Maintained clients' accounting files by balancing the files daily and report the errors to programmers for correction. • Utilized tools for designing electronic forms, fonts and logos for implementation into the printing environment. • Documented application job procedures and special instructions regarding system processing and printing.

∙ Managed and serviced the technology needs of customers including repair and maintenance, installation, and troubleshooting of personal computers and peripheral equipment utilizing software, technical guides, diagrams, and a variety of instruments to diagnose computer problems.∙ Conducted on-site and in-home visits to residential and commercial customers to provide technical solutions and resolve existing computer issues. ∙ Sold computer and office supplies. Developed an in-depth understanding of customer’s computer needs, answered technical questions in a non-technical manner, and presented solutions to address customers needs.

• Maintained computers, managed and administered networks • Designed and published school’s website.• Assisted school staff daily in troubleshooting computer and network issues.• Maintained accurate inventory of assets.• Assisted in moving from Macintosh workgroup server to Linux based file servers.• Maintained accurate software license inventory.