Daily management of the operational tasks.Face to face and over the phone client relationship management.Manage all hospitality teams:Customer ServiceFrontdeskValet ParkingSecurity and surveilance Maintenance Cleaning

Lead teams of specialists supporting 7 lines of business for 4 different clients in telecomms, financial, ecommerce and online services.Manage and track the performance of new hire teams during nesting and first stages of production.Report performance of teams including attrition across multiple lines of business.Deliver New Hire Training during aggressive ramps. On-board and develop Trainers to their role. Track logistics, activities and training for the site.Report performance of classes including attrition across multiple lines of business.