Enterprise Support Manager
Current
Sep 2022 - Present
AeroLeads people directory · profile
Raul T. Email & Phone Number
Head of Enterprise Support at AWS Iberia
at
Amazon Web Services (AWS)
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Enterprise Support at AWS Iberia
Location
Vaciamadrid, Community Of Madrid, Spain
Company size
Who is Raul T.? Overview
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Quick answer
Raul T. is listed as Head of Enterprise Support at AWS Iberia at Amazon Web Services (AWS), a company with 72973 employees, based in Vaciamadrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Raul T..
Raul T. previously worked as Enterprise Support Manager at Amazon Web Services (Aws) and Customer Support Manager at Netcracker Technology. Raul T. holds Master Of Business Administration (M.B.A.), Executive Mba from Icade Business School.
Company email context
Email format at Amazon Web Services (AWS)
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Amazon Web Services (AWS)
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Profile bio
About Raul T.
Very focused, results oriented Customer Support Services professional, constantly seeking for different and improved ways of reaching the goals with maximum performance in a timely and quality manner. Over the 20 years working in the telecommunications industry, I have had the opportunity to work on different areas, positions and countries which gave me a very good understanding of the ICT business and related methodologies, processes, regulations and technologies like ITIL, Agile, KanBan, Scrum, change management, GDPR, RPA, etc. to a point that now I have the possibility to add value in the whole value chain, innovating and turning proposed ideas into reality.I always give my best to overachieve the company objectives ensuring maximum customer satisfaction, with the ability to manage different initiatives and streams at once, with a positive attitude and looking for opportunities in every challenge.Key Specialties: Customer Support, Operations, Service Delivery, Stress management, Financial Analysis, Emergency services, People management & innovative change management
Listed skills include 3G, Gsm, Core Network, Telecommunications, and 46 others.
Current workplace
Raul T.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Amazon Web Services (Aws)
Employees
72973
AeroLeads page
12 roles
Raul T. work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
May 2018 - Aug 2022
Strategic Program Manager
Participating and leading key Strategic Programs across the globe in Ericsson. Some highlights:- Customer Support transformation program, leading engineers mindset shift stream, with a strong focus on change management- Anonymization program, focused on GDPR and the new European regulation on data privacy- Automation and AI, focused on RPA and tools.
Jul 2016 - Jan 2018
Head Of Regional Support Center Rwce
Responsibilities include:- Building up a Regional Support Center for centralizing customer support operations in Region Western and Central Europe.- Leading a team of 100+ employees to achieve the expected results.Achievements:- Reduced Customer Support costs- Increased Customer Support performance- Improved customer satisfaction
Jul 2014 - Jun 2016
Ericsson Delivery Manager
Responsibilities:- Ensure cooperation between regional and global customer support operations- Facilitate resource assignment and allocation for critical projects and escalations- Customer Support Performance review, analysis and action planning- Acting as escalation manager in critical situations that demand higher management visibility
May 2012 - Jun 2014
Emergency Performance Manager
- Lead a virtual team of recovery leaders for Emergency handling- Ensure Emergencies are handled in the fastest possible way- Communicating, informing and reporting, handling major stakeholders- Managing customer expectations and ensuring delivery of emergency handling operations
Mar 2011 - May 2012
System Support Analyst
May 2006 - Mar 2011
System Engineer
May 2003 - May 2006
System Support Analyst
Jan 2001 - May 2003
Unix/Aix Lab Responsible
Instituto Nacional De Telecomunicações - Inatel
May 1999 - Oct 2000
Technician
Ideti Eventos Em Ti
Jan 1996 - Jun 1997
Data Processing Technician
Companhia Telefonica Da Borda Do Campo
Jan 1995 - Dec 1995
3 education records
Raul T. education
Master Of Business Administration (M.B.A.), Executive Mba
Icade Business School
Master’S Degree, Computer Engineering
Bachelor’S Degree, Telecommunications Engineering
FAQ
Frequently asked questions about Raul T.
Quick answers generated from the profile data available on this page.
What company does Raul T. work for?
Raul T. works for Amazon Web Services (AWS).
What is Raul T.'s role at Amazon Web Services (AWS)?
Raul T. is listed as Head of Enterprise Support at AWS Iberia at Amazon Web Services (AWS).
Where is Raul T. based?
Raul T. is based in Vaciamadrid, Community Of Madrid, Spain while working with Amazon Web Services (AWS).
What companies has Raul T. worked for?
Raul T. has worked for Amazon Web Services (Aws), Netcracker Technology, Ericsson, Instituto Nacional De Telecomunicações - Inatel, and Ideti Eventos Em Ti.
How can I contact Raul T.?
You can use AeroLeads to view verified contact signals for Raul T. at Amazon Web Services (AWS), including work email, phone, and LinkedIn data when available.
What schools did Raul T. attend?
Raul T. holds Master Of Business Administration (M.B.A.), Executive Mba from Icade Business School.
What skills is Raul T. known for?
Raul T. is listed with skills including 3G, Gsm, Core Network, Telecommunications, Wcdma, Lte, Gprs, and Ip.
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