Raul J. Pena Email & Phone Number
@flexential.com
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Who is Raul J. Pena? Overview
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Raul J. Pena is listed as Tier 3 Colocation Project Manager at DataBank, a company with 855 employees, based in Alpharetta, Georgia, United States. AeroLeads shows a work email signal at flexential.com and a matched LinkedIn profile for Raul J. Pena.
Raul J. Pena previously worked as Colocation Technical Account Manager at Flexential and Regional Director, Managed Services at Logically. Raul J. Pena holds Bachelor Of Science - Bs, Network Operations And Security from Western Governors University.
Email format at DataBank
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AeroLeads found 1 current-domain work email signal for Raul J. Pena. Compare company email patterns before reaching out.
About Raul J. Pena
Experienced datacenter solutions and managed services professional with expertise in managing complex IT infrastructure implementations and leading cross-functional teams. Proven track record of delivering high-performance results and recognized with multiple performance awards. Bilingual in English and Spanish.
Listed skills include Data Center, Microsoft Office, Customer Service, Troubleshooting, and 40 others.
Raul J. Pena's current company
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Raul J. Pena work experience
A career timeline built from the work history available for this profile.
Colocation Technical Account Manager
Current-Act as single point of contact and trusted data center solution advisor for all complex support requirements -Contribute to process improvement initiatives that improve customer satisfaction and lead unique continuous improvement activities-Lead customer-requested meetings and quarterly business reviews, ensuring effective communication and coordination.
Regional Director, Managed Services
o Resolved conflicts between Managed Services and other departments and utilized such situations as learning opportunities for team leads.o Informed team of performance metrics and regularly shared performance results—worked with team leads to develop opportunities for improvement.o Listened to employee concerns and resolved issues in accordance with.
Itsm Manager
- End to End Ownership of assigned ITSM Processes (Design, Implement, and Execute).
- Report on process KPIs to demonstrate effectiveness and compliance.
- Gather requirements from business units and stakeholders to implement corrective actions on processes.
- Proactively strive to increase process maturity level in accordance with Capability Maturity Model.
- Proactively makes decisions and implements actions that will have a continuing effect on the improvedquality of processes owned by SMC.
- Partners with Internal and External Stakeholders to Design Processes and Definition of KPIs.
Technical Assistance Center Manager
- Manage local 24x7x365 data center support personnel- Lead, mentor, and coach Technical Assistant Associates to provide a consistent and professional support environment- Provide accurate and timely communication to all applicable parties on any customer support issues- Monitor specific KPIs to ensure proper execution of support- Maintain all scheduling.
Technology Assistance Associate Team Lead
-Timely resolution and/or escalation of customer issues-Maintain a level of professionalism while engaging with customers-Troubleshoot and document technical issues using Peak 10 ticketing system-Follow Peak 10 Support processes and procedures-Complete Facility Rounds-Secure receipt and shipping of packages-General data center upkeep-Follow Peak 10 data.
Colleagues at DataBank
Other employees you can reach at databank.com. View company contacts for 855 employees →
Brock Ravenscroft
Colleague at Databank
Dallas, Texas, United States, United States
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YA
Yolanda Arevalos
Colleague at Databank
Houston, Texas, United States, United States
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IG
Isaac Grigsby
Colleague at Databank
Niles, Illinois, United States, United States
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RM
Rodney Mcghee
Colleague at Databank
Memphis, Tennessee, United States, United States
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JK
Joel Kunze
Colleague at Databank
San Jose, California, United States, United States
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JM
Jimmy Mahomes
Colleague at Databank
Wexford, Pennsylvania, United States, United States
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CD
Christopher Dorn
Colleague at Databank
Plano, Texas, United States, United States
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DP
Dustin Parks
Colleague at Databank
Columbus, Indiana, United States, United States
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VS
Van Sims
Colleague at Databank
Dallas, Texas, United States, United States
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CH
Craig Holman
Colleague at Databank
Dallas, Texas, United States, United States
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Raul J. Pena education
Bachelor Of Science - Bs, Network Operations And Security
Associate'S Degree, Networking Specialist Microsoft Concentration
High School Diploma, Dual Seal Technology/College Prep
Frequently asked questions about Raul J. Pena
Quick answers generated from the profile data available on this page.
What company does Raul J. Pena work for?
Raul J. Pena works for DataBank.
What is Raul J. Pena's role at DataBank?
Raul J. Pena is listed as Tier 3 Colocation Project Manager at DataBank.
What is Raul J. Pena's email address?
AeroLeads has found 1 work email signal at @flexential.com for Raul J. Pena at DataBank.
Where is Raul J. Pena based?
Raul J. Pena is based in Alpharetta, Georgia, United States while working with DataBank.
What companies has Raul J. Pena worked for?
Raul J. Pena has worked for Databank, Flexential, and Logically.
Who are Raul J. Pena's colleagues at DataBank?
Raul J. Pena's colleagues at DataBank include Brock Ravenscroft, Yolanda Arevalos, Isaac Grigsby, Rodney Mcghee, and Joel Kunze.
How can I contact Raul J. Pena?
You can use AeroLeads to view verified contact signals for Raul J. Pena at DataBank, including work email, phone, and LinkedIn data when available.
What schools did Raul J. Pena attend?
Raul J. Pena holds Bachelor Of Science - Bs, Network Operations And Security from Western Governors University.
What skills is Raul J. Pena known for?
Raul J. Pena is listed with skills including Data Center, Microsoft Office, Customer Service, Troubleshooting, Firewalls, Management, Computer Hardware, and Computer Repair.
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