ABOUT RESONATE:Resonate provides three lines of services to B2B organisations. STRATEGY: We deliver strategic advisory and consulting. MARKETING: We deliver end-to-end marketing services to B2B organisations. SALES: We deliver sales advisory and consulting. We also offer SMaaS (Sales Management as a Service) and SDRaaS (Sales Development Representative) as a Service). MY ROLE:As the CEO of Resonate, my role is to set the strategy, ensure we execute the plan, deliver industry-leading EX and CX, and achieve our organizational objectives.

ROLE:As the CEO I was responsible for leading the development and execution of New Horizons'​ long term strategy with a view to creating customer, employee, partner and shareholder value. I was responsible for all executive management decisions and for implementing the Company’s long, medium and short term plans.RESPONSIBILITIES:- to lead, with the senior management team, the development of the company’s strategy.- to implement the Company’s long and short term plans in accordance with the business' strategy.- to ensure the Company is appropriately staffed and organised to achieve the approved strategy. - to ensure that expenditures of the Company are within the annual budget of the Company.- to assess the principal risks of the Company and to ensure that these are being mitigated.- to ensure effective internal controls and management information systems are in place.- to ensure that the Company has appropriate systems to conduct its activities lawfully and ethically.- to ensure that the Company maintains high standards of corporate social responsibility.- to act as a liaison between senior management and the Board.- to communicate with shareholders, employees, Government authorities and stakeholders.- to keep abreast of all external factors that affect the company's market position- to ensure appropriate response so as to ensure Company's sustainability and profitability.

Chief Marketing Officer:As the CMO of New Horizons Australia, I lead the collective marketing activities of the business. As the CMO, I am responsible for:- Business Strategy- Marketing Strategy- Brand Development and ongoing management- Customer Acquisition & Retention - Multi Channel Communication- E-Commerce- Managing all facets of nhaustralia.com.au (strategy, design, overseeing development, UX-UI)- Managing Search marketing (SEO & PPC, Digital Display, Mobile)- Digital Measurement, Reporting & Optimisation - Customer insights- Market Research- Marketing P&L Management- For profit management of the marketing function

As the COO of New Horizons Australia, I am involved in the operational activities of the business and I engage with an extremely diverse range of internal and external stakeholders. As the COO, I am responsible for:- business sustainability and viability- national business profitability - putting organisational resources to most productive use in order to maximise stakeholder value- cascading organizational vision, mission and strategy- implementing practices to align personnel with company goals- planning by prioritising customer, employee, and organisational requirements- maintaining and monitoring staffing level, setting expectations and motivation to meet organisational requirements- driving business performance

ROLE & RESPONSIBILITIES:As the General Manager of New Horizons, I am responsible for the strategic direction and performance of the overall business, and of each Business Unit therein. The line managers from the following Business Units report in to me: Sales, Training, Consulting, Marketing, IT, Operations, Service Delivery, Customer Care.

ROLE & RESPONSIBILITIES:As the Sales Manager of New Horizons, I was responsible for the strategic direction and performance of the sales business unit. As the Sales Manager I worked closely with the other business units: Training, Consulting, Marketing, IT, Operations, Service Delivery, Customer Care.

ROLE:Worked as an Analyst/Programmer at Aspect Computing. RESPONSIBILITIES:- full cycle responsibilities including stakeholder collaboration- contributing to the development of technical specification requirement- developing bespoke software modules in large scale control systems implementations- troubleshooting and fine-tuning build - delivering post implementation training to in-house developer teams- writing support reference material and reference library for ongoing maintenance of code

ROLE:Worked as an Analyst/Programmer at Schneider Electric. Was involved in the entire SDLC lifecycle including analysis, design, development, configuration, commissioning, testing and training. Worked as part of a Systems Engineering Project team.RESPONSIBILITIES:- full cycle responsibilities including stakeholder collaboration- contributing to the development of technical specification requirement- developing bespoke software modules in large scale control systems implementations- troubleshooting and fine-tuning build - delivering post implementation training to in-house developer teams- writing support reference material and reference library for ongoing maintenance of code

ROLE:Worked as an Analyst/Programmer at IBM Software Services. RESPONSIBILITIES:- full cycle responsibilities including stakeholder collaboration- contributing to the development of technical specification requirement- developing bespoke software modules in medium and large scale WebSphere implementations- troubleshooting and fine-tuning build - delivering post implementation training to in-house developer teams- writing support reference material and reference library for ongoing maintenance of code