Raúl Alejandro Medel Núñez Email & Phone Number

Mexico City, Mexico

- Processing of new claims requests and resolution of inquiries regarding past and current claims.- Review of relevant account activity for the claims filing, including debit card transactions, ACH transfers, and checks.-Handling of clients' inbound calls while maintaining a professional and polite telephone manner.-Implementation of clients' identity.

-Examined clients' accounts and requests to evaluate potential fraud and take the necessary action.-Collected and examined financial statements and documentation to assist in identifying unusual transaction patterns in accordance with AML procedures.-Responsible for ensuring and reviewing all KYC requirements for event driven reviews.-Identified and.

-Handled incoming customer correspondence, conducting research to better understand the dispute and submit the claim as necessary.-Notified clients of the status of their pending and resolved dispute claims.-Helped new hires develop their knowledge and abilities by providing support.-Examined customer interactions to identify and secure potentially.

Ciudad De México, México

-Increased applications for international internships by 30%.-Expanded the company's outreach through different visual media.-Implemented a payment system through digital platforms.-Established and grew the business relationship with several universities.-Monitored the status of student applications as well as the development of the internships.-Provided.

Ciudad De México, México

-Optimized the weekly report to review transactions in FX, FI and Derivates.-Minimized fraud by detecting and evaluating canceled transactions and their reason.-Reviewed the profiles of Checkers and Makers to verify they could only make transactions corresponding to their roles.-Created specific profiles according to the tasks and responsibilities of each.

Ciudad De México, México

-Collaborated with suppliers to secure the prompt delivery and reception of the material.-Monitored the fulfillment of purchase orders from different suppliers.-Planned the product's release dates based on delivery timelines and transport optimization.-Consolidated purchase orders with material received in the warehouse and tracked missing items.

Probooks S.A. De C.V.

-Monitored the invoicing of received material already processed by the warehouse and the remissions of received material invoiced in advance.-Managed the reception of material upon arrival from customs.-Coordinated the sorting of material sent to the purchasing department to decrease and detect missing items.-Supervised the warehouse's inventory and.