●Coordinate recruitment efforts, including—but not limited to—identifying vacancies and staffing needs, creating and posting job descriptions, screening candidates, interviewing and assessing candidates’ abilities and experiences, conducting reference checks, and initializing onboarding efforts after job offer and acceptance. ●Partners with HR leaders, branch managers, onsite managers, and recruiters to execute short- and long-term strategies to enhance talent capabilities and professional growth. ●Manage job offers, lead new hire orientations, and process employment paperwork, ensuring compliance with state and federal qualifications and laws.●Implement branch recruitment strategies by developing a digital presence and local relationships with recruiting resources through job fairs, local non-profits, community outreach, and veteran affairs.●Create training content per work site and customers’ needs to ensure 100% compliance.●Create and deliver performance reviews by maintaining detailed notes and highlights of overall employee performance. ●Provide first-level HR support for branch and onsite employees.●Prepare HR reports, (e.g., investigations, training audits, benefits, unemployment claims), and ensure accurate record-keeping to create and maintain confidential personnel files.●Maintain a strong DE&I effort by ensuring equal employment opportunities, resources, and employee development are available.●Assess and address employee concerns through proper communication channels for improved efforts. ●Participate, lead, and prepare investigations for internal opportunities and violations of HR Policies.●Manage branch P & L (Profit and Loss) and exercise cost control decisions. ●Establish a plan to grow and retain existing and newly acquired accounts.●Maintain high customer satisfaction through regular communication and business reviews with the client and program teams, creating effective working relationships with client contacts.

●Managed training initiatives through weekly and monthly audits of all necessary and required training courses. ●Maintained a detailed log of compliance-related training, license renewals, and yearly training through the eLearning database.●Served as liaison between trainee, management, and HR Partner to ensure compliance, successful training paths, opportunities, and gaps in learning. ●Partnered with HR Partners & Scheduling team to schedule necessary training and eLearning ahead of expiration dates for department employees. ●Conducted safety audits and analyzed safety audit reports on a weekly, monthly, and yearly basis to ensure compliance with updated OSHA requirements, organizational requirements, and new equipment. ●Led LGBTQ+ and Latin Heritage ERG groups, fostering inclusivity and support within the organization. ●Partnered with HR and Management to develop and implement People Practices, a program that highlighted the organization’s mission, values, and goals. ●Provided mentorship to new employees during the first six months of onboarding, facilitating their integration into the organization. ●Escalate concerns via anonymity through organizational channels to HR and Management.

●Oversaw full-cycle recruitment for 12 stores, including analyzing store needs, prescreening, interviewing, and onboarding. ●Hosted virtual and in-person group interviews as prescreening efforts support staffing needs.●Utilize company resources, such as Taleo, LinkedIn, and Indeed to outsource talent and recruitment efforts. ●Sustained straightforward guidance in daily performance management (i.e., coaching, counseling, career development, etc.). ●Developed and led a comprehensive training program to optimize the execution of the Starbucks Deployment Plan, ensuring efficient operations during peak and non-peak hours across four service channels: Drive-Thru, In-Store, Mobile Ordering, and Uber Eats, effectively meeting customer demand and minimizing wait times.●Owned talent and performance management for 40+ partners.●Trained new store managers, assistant managers, supervisors, and baristas.●Managed and adjusted payroll to align with budget, scheduled hours, business needs, and employee requirements. ●Monitored payroll incentives and budget, including training hours, scheduled meetings, operational tasks, and overtime. ●Led internal investigations at the store level for Sexual Harassment Claims, Theft, Time & Attendance, & Insubordination. ●Consistently modeled and cultivated the Starbucks “Third Place” vision by delivering exceptional customer service, fostering a welcoming and inclusive environment, and upholding accountability. ●Awarded the Starbucks Bravo Award for consistently achieving goals aligned with the company’s mission and values, demonstrating leadership and a commitment to excellence. ●Effectively managed and coordinated daily and weekly operations, including food ordering, inventory control, cycle counts, waste management, and sales performance, ensuring optimal efficiency and accuracy. ●Created and executed quarterly roadmaps and goals for incremental growth through various seasonal offerings, promotions, and ownership of company KPI’s.

Daily business essentials such as schedules, driving sales, metrics, ECT. Leading through inspiration and by example to provide great results and great customer service.

●Owned full-cycle recruitment efforts for sales associates, designers, visual merchandisers, operations, stock associates, and management.●Partnered with schools such as FIDM and The Art Institute to attract talent for our design studio and visual merchandise positions. ●Trained newly promoted assistant managers and associate managers.●Trained store trainers through various channels and responsibilities (e.g., stock, operations, visuals, design studio, sales, etc.).●Implemented a comprehensive training plan for new and newly promoted assistant managers, ensuring their readiness to fulfill their roles effectively. ●Executed grand opening and grand re-opening of various PBTeen and PBKids stores in Southern California.●Managed promotional events throughout the year to align with corporate expectations.●Updated store biweekly, monthly, and quarterly to remain competitive and up-to-date with seasonal merchandise and customer needs. ●Led a diverse team of designers, stock associates, visual associates, and sales associates, fostering a positive and collaborative work environment. ●Recognized with the Williams-Sonoma Inc. “Catch the Spirit” Award for exemplary customer service leadership and a people-first management style, demonstrating commitment to team success and customer satisfaction. ●Managed various high-volume and flagship stores in Southern California, including Mission Viejo, San Diego, Manhattan Beach, and Costa Mesa. ●Developed and executed monthly, quarterly, and yearly strategies to drive sales and enhance customer retention through various initiatives, including specialty design services, networking, credit cards, DIY courses, gift registries, partnerships with sister brands, and collaborations with third-party businesses to enhance community outreach and marketing. ●Led inventory process, overseeing the planning and execution of housing over 10,000 units, ensuring accuracy and efficiency in inventory management.

Coach and DevelopSchedulesVisual MerchandisingInventoryCo-Manage $1.3 Million Store

Objective: To assist in managing a $1.3 million store by coaching and developing a strong and knowledgeable team. Motivation and inspiration are the greatest tools. Experience with:SchedulingRecruitingBusiness ReportingInterviewingCoach and DevelopVisual MerchandisingInventory Control

Drove SalesOperational TasksScheduling Hiring/TrainingInventory Control