Record all incoming stock using the ERP Infor-SytelineAssisted in restructuring item organization to improve storage and order processing efficiency, reducing average shipping processing time by 23%Promptly complete job manufacturing orders for making a quantity of an item following all the required procedures to log the parts used and time accruedMaintain accurate inventory levels to ensure system inventory counts are correct at all times to meet customer demands consistentlyAbility to work independently and as part of a team in a fast-paced environment

Supervised and trained a team of up to four employees on the store floor and six on the pharmacy, coordinating weekly schedules, ensuring proper staffing, and enhancing customer service skills, leading to a 17% increase in customer engagementExecuted and maintained inventory management best practices, utilizing system applications to track on-hand balances, manage inventory accuracy, and ensure compliance with both front-end and pharmacy operationsImplemented quality assurance programs to ensure error-free transactions, optimized store operations through effective time management, and maintained compliance with regulatory standards, including price integrity and inventory controlLeveraged advanced replenishment and inventory systems to maintain optimal stock levels, oversee pricing activities, and execute vendor and warehouse inventory processes, ensuring accurate and timely deliveries Trained team members on new procedures and tools, managed inventory systems, oversaw the use of system applications, and facilitated effective communication of company initiatives and policiesActed as the primary point of contact for customer inquiries and issues during shifts, modeled best practices in customer service, and maintained a positive and compliant work environmentMaintain a safe working environment alongside ensuring clean and well-organized production areas by adhering to OSHA regulations

Supervised, trained, and assisted employees in store maintenance, customer service, and product promotion, alongside administrative tasks such as training, scheduling and end of day closuresCreated custom designs for client orders using Flexi Design and PhotoshopCoordinated with store teams to manage design requests and ensure timely delivery of printsMaintained optimal inventory levels, implemented purchasing plans, and liaised with suppliers to meet sales goalsManaged controllable costs to sustain profitability

Designed and implemented software solutions using C#, ASP.NET, and SQL ServerImplemented code for various tasks as assigned by the Project ManagerGenerated detailed and comprehensive reports using ReportViewerDebugged and resolved technical issues in existing applicationsDeveloped unit tests and automated tests to ensure quality and performance of applicationsCollaborated with the development team to establish strategies and test plans, resulting in a 28% increase in code quality and a 20% reduction in software bugs

Provided technical support and assistance across the organization, diagnosing and resolving hardware/software issues, both at headquarters and in branch officesGrant specific access credentials to usersInstalled and maintained diverse programs and applicationsCollaborated closely with software development teams to define new processes for real-time inventory updates, which resulted in a 66.99% increase in the speed of response to information demands and decision-making regarding product rotationManaged to increase the case resolution rate to 97%, and reduce support tickets generated by stores by 90%Set up, managed, and maintained hardware and software infrastructure in line with best practices, including configuring routers, switches, access points, and firewalls