Raul Ralon Email & Phone Number

Philadelphia, Pa, Us

Boston, Massachusetts, United States

Transitioned the company from a traditional queued system to an automated sales pipeline using Active Campaign, resulting in a 20% decrease in response time.Restructured the outbound communication strategy, enhancing content creation for the marketing team.Overhauled the marketing and sales departments by implementing strategic initiatives, reducing payroll budget by 50%

Boston, Massachusetts, United States

Planned and executed inventory expansion project, onboarding 124 new properties (500 rooms) in 4 months.Recruited personnel to build and lead the operations and collections department, 11 remote employees from both domestic and international locations.Orchestrated team transition from Buildium to Zendesk platform, ensuring a seamless process for all members involved, decreasing response time by 15%.Developed policies and workflows to optimize customer service response.Engineered workflows and protocols to optimize outstanding rent collection, maintaining outstanding rate below 5%.

Greater Boston Area

Greater Boston Area

PlaceMe is a start-up that solves the housing problem for young professionals and grad students by offering convenient, fully-furnished locations and flexible lease terms. Engineered a customer management program to improve SLAs, increasing customer satisfaction by 15%.Coordinated the onboarding of 5 third-party vendors, boosting overall productivity.Streamlined housing inventory acquisition and turn-around processes, resulting in a reduction of 5% in opening times.Negotiated fixed rates with furniture and appliances suppliers, achieving a 10% decrease in housing setup budget.Led company acquisition of mid-size competitor (formerly Bedly) and our integration into SplitSpot Inc.

Greater Boston Area

- IXL Innovation Olympics is the world's largest business innovation competition, centered around solving a real innovation and growth challenge faced by major companies.- As part of a multicultural team, I consult a large private non-profit export company that ensures sustainable development of a Central American country.- Competition is amongst teams from the world's top universities to provide the best growth idea over the span of 10 weeks.- Bound by Non-Disclosure Agreement- Contestants receive training and an Associate and Master consultant certification by the Global Innovation Management Institute

Guatemala

Developed curricula for 4 new programs and taught over 30 classes related to hospitality management.Developed 3 manuals for careers of the touristic industry, including topics on financial, marketing, management, and operations areas.

Guatemala

Developed and supervised operational and marketing strategies across all locations, managing a team of 3 supervisors and 20 general employees.Implemented new processes in supply chain, production, and service areas in 3 locations, leading to an overall cost reduction of 30%.Launched a new corporate catering service, increasing sales by 10%.

Guatemala

• Designed a new menu targeting a more formal segment, achieving a sales increase by 20%• Created and distributed primary survey soliciting consumer feedback, finding a 15% increase in brand awareness and 35% increase in customer satisfaction. Communicated results to client• Established new food operations processes to decrease food waste and restrict overtime labor hours, leading to 15% cost reduction

Master Of Business Analytics

Master Of International Business

Bachelor Of Marketing, Advertising

Bachelor Of Business Administration - Bba, Hotel, Motel, And Restaurant Management