Raul Reyes Email and Phone Number
Raul Reyes work email
- Valid
- Valid
- Valid
- Valid
Raul Reyes personal email
Raul Reyes phone numbers
🚀 20+ Years Championing Customer Success and Growth | Inspiring Success Stories in Diverse IndustriesI'm a results-driven Customer Success Leader with a proven track record in cultivating customer satisfaction, fostering growth, and ensuring long-term loyalty. Across two decades, I've worn many hats, from customer success and account management to strategic operations. My journey has been about more than just numbers; it's about weaving success stories in various industries and global markets.🌟 Why My Approach Works:I'm passionate about nurturing enduring customer relationships and diving deep into their objectives, needs, and dreams.My forte is enabling customers to achieve their desired outcomes, ensuring success not just for a day, but for a lifetime.I'm a relentless advocate for customer satisfaction, retention, and loyalty, and these principles have propelled my career.🚀 My Career in Brief:Driving Success at Noname Security: Pioneering customer success at its core, mentoring teams, and securing seven-figure renewals.Scaling Global Customer Success at Check Point: Growing accounts by 40% and transforming Dome9's legacy customer model.Crafting Customer Playbooks at Dome 9: Shaping success strategies, developing EBR templates, and managing high-value accounts.🔗 Open to New Horizons:I'm seeking new opportunities to channel my skills in customer success leadership or project management roles. I thrive on challenges and am eager to embark on the next phase of my journey.🌍 Let's Connect and Innovate Together:I'm passionate about networking and sharing experiences. Let's connect and explore how our shared interests can create innovative solutions.
-
Ent. Customer Success Manager Western Us & LatamFluence Nov 2023 - PresentArlington, Virginia, UsFluence is a global market leader in energy storage products, services, and cloud-based software for renewables and storage. As one of the 1st Americas CSM covering LATAM responsibilities included• Governed a diverse portfolio of 12 Enterprise Clients, across the US and Latin America, fostering strategic relationships, and ensuring objectives aligned with Fluence’s solutions• Technical Project Manager in charge of the Implementation of the Nispera Product Line• Delivered training in Spanish for my LATAM book of Business and English for the US• Drove Technical workshops to improve Asset Optimization and Teach industry best practices• Owned contract renewals• Designed and implemented Customer Playbooks & Executive Business Review (EBR) Templates
-
Sr. Customer Success ManagerNoname Security Aug 2021 - May 2023San Jose, Ca, UsI was brought in as the 1st CSM to help my former VP build a Customer Success practice and help Enterprise Customers with their Onboarding and Value Realization of the Noname Platform. Some highlights include.• Pioneered and guided the development of the Customer Success team, serving as the first CSM hired to build the department• Governed a diverse portfolio of 14 Enterprise Clients, fostering strategic relationships, and ensuring objectives aligned with Noname Securities solutions• Demonstrated excellence in customer relationship management by securing Noname's first two seven-figure renewals, exceeding revenue targets• Designed and implemented Customer Playbooks & Executive Business Review (EBR) Templates, leading to a 20% increase in customer retention and a 15% boost in upsell opportunities• Mentored and coached a team of new CSM hires, resulting in a 30% reduction in onboarding time and increased effectiveness -
Sr. Customer Success ManagerSnyk Feb 2021 - Aug 2021Boston, Massachusetts, Us• Orchestrated the growth strategy for 12 Enterprise Accounts, overseeing a 25% expansion in annual contract value (ACV)• Conducted business reviews with key stakeholders, demonstrating the value & alignment of Snyk's solutions• Jointly worked with cross-functional teams to improve onboarding processes, resulting in a 30% reduction in onboarding time for new clients• Supervised as the project manager for successful implementations, orchestrating seamless transitions for clients• Fostered a strategic partnership with AWS as the Strategic Partner Manager, resulting in a 15% increase in joint customer engagements -
Head Of Global Customer SuccessCheck Point Software Technologies, Ltd. Dec 2018 - Feb 2021Redwood City, California, UsAfter the acquisition of Dome9 by Check Point, I was asked by Zohar Alon (CEO and co-founder of Dome9) If I would stay to lead and continue building our Global Customer Success organization. I was excited to continue the journey and stayed as WW Head of Customer Success CloudGuard Dome9. Highlights include• Orchestrated the Customer Success team for post-sales cloud business, responsible for $35 million in ARR• Accomplished a remarkable 40% growth in accounts and secured 90% renewals during FY 2019• Transitioned Dome9 legacy customers to a new sales model, optimizing revenue streams• Led a high-performing team of 13, encompassing Managers, CSMs, Cloud Solutions Architects, and a renewals representative• Instituted comprehensive training programs, empowering Checkpoint's internal support team in Dome9 product debugging• Established key performance indicators (KPIs) to gauge customer satisfaction and assess churn risk -
Sr. Manager, Customer SuccessDome9 Security (Acq. By Check Point) Feb 2018 - Dec 2018Tel Aviv, Israel, IlI was recruited by the VP of Customer Success to help him build a world class Customer Success organization. Highlights include• Played a pivotal role in building the Customer Success program and overseeing major enterprise accounts• Managed a portfolio of 35 high-value customer accounts, consistently achieving over 90% renewal rates and driving a remarkable 40% upsell• Secured Dome 9's first million-dollar renewal/upsell, showcasing exceptional negotiation skills• Developed product implementation process and lead the largest new customer implementations as Technical Project Manager • Formed essential Customer Playbooks, Kick-off sessions, and Executive Business Review (EBR) Templates• Expanded the service offering with the successful delivery of the first onsite professional services engagement -
Enterprise Manager, Customer SuccessSignifyd Feb 2017 - Feb 2018Owned the Customer Success relationship with Enterprise & Strategic accounts in the Americas, APAC, & EMEA. Responsibilities included.• Spearheaded and maintained relationships with 20 of the company's largest accounts, ensuring their satisfaction and success• Served as a trusted advisor to customers, providing strategic guidance and best practices to maximize the value of Signifyd's solutions, ultimately leading to increased customer success• United with the sales team to identify expansion opportunities within existing accounts, contributing to the company's revenue growth• Oversaw the successful implementation of the customer platform as the project manager, reducing implementation timelines by 15%• Achieved an outstanding track record with an exceptional 100% customer renewal rate
-
Sr, Manager, Customer Success (Acquired By Cisco)Appdynamics Dec 2013 - Nov 2016San Francisco, Ca, Us• Owned relationships with 30 of the company's largest accounts across US and EMEA, leading successful upselling, and renewal activities• Directed a team of 7 CSMs in the US and EMEA, contributing to a 30% increase in upsell and renewal revenue• Provided leadership with detailed customer usage reports and satisfaction metrics, leading to data-driven decision-making• Cooperated with technical teams to resolve software-related problems and provide expert guidance on software products and systems• Created criteria for segmentation between high-touch customer success and automated outreach• Curated the AppDynamics Customer Success wiki, enhancing internal knowledge management -
Customer Success ConsultantAppdynamics Mar 2013 - Dec 2013San Francisco, Ca, UsHired to consult and build a Customer Success program.• Created criteria for segmentation between high-touch customer success and automated outreach• Developed playbooks to optimize engagements with AppDynamics customer base.• Developed new CSM onboarding
-
Sr. Manager Operations And Field ServicesWireless Matrix Apr 2006 - Sep 2012Herndon, Virginia, Us• Directed support, field operations, and finance for Wireless Matrix's in-vehicle GPS telemetry and Wi-Fi business with an ARR of $20 million• Oversaw 20 Nationwide Field Service Partners, ensuring efficient operations• Built a dedicated team of 14 which included a supervisor, field service support, and finance staff• Originated and delivered field service hardware installation training programs -
Strategic Account Manager@Road 2003 - 2006• Owned and managed strategic accounts, excelling in escalation management, upselling, and renewals• Effectively handled escalation management, resulting in a 15% reduction in issue resolution time
-
Sr. Technical Support Engineer@Road 2002 - 2003• Level 2 support Engineer troubleshooting hardware and Network Routing issues• Mentor for L1 support staff• Created troubleshooting guides.
Raul Reyes Skills
Raul Reyes Education Details
-
Computer Training AcademyComputer Science -
Evergreen Valley College
Frequently Asked Questions about Raul Reyes
What company does Raul Reyes work for?
Raul Reyes works for Fluence
What is Raul Reyes's role at the current company?
Raul Reyes's current role is Transforming Customer Success | Boosting Retention & Growth | CSM Strategist.
What is Raul Reyes's email address?
Raul Reyes's email address is rr****@****int.com
What is Raul Reyes's direct phone number?
Raul Reyes's direct phone number is +140860*****
What schools did Raul Reyes attend?
Raul Reyes attended Computer Training Academy, Evergreen Valley College.
What are some of Raul Reyes's interests?
Raul Reyes has interest in Children, Civil Rights And Social Action, Environment, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Raul Reyes known for?
Raul Reyes has skills like Networking, Spanish, Software, Account Management, Wireless, Salesforce.com, Telecommunications, Vendor Relationships, Direct Sales, Coaching, Saas, Enterprise Account Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial