Raul Rivas-Carrasco Email & Phone Number

Catalonia, Spain

Luxemburg - Barcelona

UJET Group developed a new electric scooter incorporating advanced materials (including nanotechnology), cutting-edge digital technology and a disruptive design to deliver a new experience in urban mobility.With my beloved Team Fellows, I am running the creation of all what related to Customer Experience services: Customer & Dealer Satisfaction System, Technical Service, Network Development, Spare Parts Logistics & Sales and Back office. Strategy, Procedures, structures & KPI definition to ensure quick customer expectation understanding and his complete satisfaction are my main objectives. Customer Care, Appearance, Quality of Job, Timing and Price are the 5 axis of this successful.

Barcelona Y Alrededores, España

¨Breaking the Motorbike Status Quo¨ was company motto. Creation from scratch of a revolutionary way to sell Genuine Motorbike Spare Parts on line using know – how got along my Professional Experience. Learning and implementing from 0 all what related to on-line sales, marketing and operation business.

Tarrega

ROS ROCA ENVIRONMENT had more than 60 years experience in environmental area, focusing its activity on manufacture, sale and rent equipment for waste collection and street cleaning. It’s present directly in Spain, UK, France, Germany and Portugal and over other 20 distributors in various countries worldwide. 96 Aftersales fellows under a matrix organization to manage. Turnover of 26 Million Euros thought Spare Parts, Technical Assistance and Maintenance Contracts Business. Yearly Aftersales Group Survey, Aftersales Market Estimation and Aftersales Group Strategic Plan, had been some achievements done by first time in the Group along this period.

Asia Pacific

Reporting to Piaggio Asia - Pacific CEO and based in Vietnam, we covered direct markets through Dealer Network (Vietnam, Indonesia & Japan) and other 11 countries in the area through Importers Network (Singapore)My Team was organized as follows:- Customer & Dealer Satisfaction System: Full Business NPS & Customer First call surveys management, Customer Care Activities. Customer Loyalty & Dealer Score. Customer experience.- Technical Service:Setting off from my Product Behaviour staff, we work together with Quality, R&D and Operations on a continuous improvement of the quality of our products. Warranty management. Technical Training & Assistance. APAC Training Center. Nationwide Mechanical Contest. Soft skills training. - Technical Network Development: Responsibility to ensure that our entitled partners (Dealers & Importers) have the proper technical after sales activities and related service quality. Workshops Standards. Internet Service Portal (from Salesforce & GGP to current PBS, PWM, BM , SOM, E-parts implementation)- Logistics: 130.000 references, EMEA – APAC flow. 2 Warehouses created from scratch (4.000 square meters). Procurement, Inbound & Outbound logistics. Parts planning. Stock, obsolescence, service Level, backorder aging & average time KPI monitoring. - Sales: 8.000 kEuro . Prices, discount policy, promotional campaigns. - Backoffice: Managing support to Region Front Offices teams.

DERBI was part of the Italian Multinational PIAGGIO & C s.p.a. , (Milán Stock Market), biggest European motorcyclist company.Reporting directly to CEO and a member of Executive Committee, it has been a pleasure for me to manage two different departments:- Spare Parts & Accessories: Operational & Sales responsibilities, 6 administrative staff, 16 labourers, 7 million Euro turnover, 4.500 m2 warehouse, 18.000 references, being Benchmark for Piaggio Group related to Turnover Ratio, Service Level (96%) & Benefit per worker- Outbound Logistics: managing all DERBI outbound logistics. 3 administrative staff, 5 labourers in 3.000 m2 warehouse.Goals:On my own initiative, I had the vision and started as intrapreneurship DERBITATTOO project - www.derbitattoo.com - . It represents a transformation related to sales & marketing in worldwide motorbikes business.

KEEWAY is the European registered brand of Qianjiang Group of China. This motorcycle giant is the biggest China’s motorcycle importer in Spain & Europe.Create a Spare Parts Department from scratch for a China motorcycle company in Spain: spare parts orders, human resources, retail price list, warehouse planification, logistics, etc. All related to a company with a 200% yearly increase. . Initial Level Service 63%, final 97%

Reporting directly to CEO & member of Executive Committee Board, throughout this period my responsibilities were growing:- Spare Parts (from 2004) & Accessories (from 2005), using tools before described, we increase our turnover 39.6% related to a market that had just increase 6 %; rising our operational level service from 74% to 91%, and our gross margin 2%. SAP MRP correct implementation.- Sales Planning & BackOffice, (from 2006) link between Sales and Operations Departments. Delivery efficiency, orders, expeditions & invoice. Contact with all Spanish Dealer & Importer Network, linking with 4 warehouses (2 Spanish, 1 Italian, 1 U.K)

Iberian Sales Manager (except Catalonian & Vasc Country) related to industrial German Power Electronic Semiconductors. Madrid Office, Key Customers.Goals:Own initiative: proposing a reorganization and optimization of sales network duties, which was greatly accepted. It meant an increase of more than 39 per cent the sales in 2002 without any modifications in the number of co-operators or in price.

Technical specialist and special industrial automotive equipment Analyst. Product: German fork-lift trucks. Giving support to all National sales Network.

GRIFOLS is a European multinational pharmaceutical and Electro medical company, producer of blood plasma-based products, a field in which it is the European leader and largest worldwide. GRIFOLS also supplies devices, instruments, and reagents for clinical testing laboratories.Throughout this period my responsibilities were growing including: Quality Control, Technical advisor, Product Start up Technical Support, Company Aftersales Team Trainer, new devices Customer´s set up reference & Technical specialist support for all medical Product Managers.

Master Of Business Administration - Mba, Master´S Degree In Business Administration

Engineer'S Degree, Engineer´S Degree In Electronics.

University Degree, University Degree In Physics