Raul Rocha Email & Phone Number

• Employed with same company an additional 3 years and eight months, 11/2009 - 07/2013
• Held diverse roles in support of a non-profit organization including supervisory responsibilities as well as delivery of program specifics within the CalWORKS Program. Conduct group orientations regularly.
• Work effectively with clients to achieve program goals with proven client success.
• Initiated standardized processes to improve reporting which clarified client’s outcomes.
• Achieved 760% improvement over predecessor’s billable minutes, which generated higher revenue for non-profit. Additionally, registered flood victims into disaster case management database. (2017) Additionally:
• Initiated the CalFRESH program throughout community which involved direct service and communication with the general public; also accountable for supervision and training of four direct reports. (2011 – 2013).

Santa Clara, San Mateo, And Alameda Counties

• Introduced mobile scanners to expedite the outreach process.
• Delivered orientations at community partner sites and processed resulting applications.

San Jose, CA

• Program Manager, Online Sales Training (09/05 – 08/08)
• Managed small team and $1M budget to develop training videos for global sales force of 2,500.
• Delivered training remotely using Cisco WebEx and provided Train-The-Trainer WebEx support.
• Tracked and reported training metrics using Microsoft Excel and LMS database.
• Maintained stellar working relationships with vendors and ensured payment accuracy.
• Served as Master of Ceremonies / Panel-host in front of 600 engineers at 4 day sales conference.

Arcata, CA

• Supported business units, Sales Distributors and first OEM customers to create initial paperless purchase order system. Foundational e-commerce work is still used to process $2.21B for Xilinx in FY16.
• Meta Systems/company purchased by Xilinx, San Jose, CA.

Master'S Degree, Organizational Management

Bs, Computer Information Systems, Minor In Business

Activities and Societies: Computer Club President