Responsible for digital health projects rollout.

- Management of customer implementation projects in a SaaS environment- Create detailed project plans for customers & internal teams, lead the delivery of project(s) from design through build, deployment and handover, according to scope, plan and budget.- Identify and manage diverse project elements including risks and issues, and taking appropriate corrective action as necessary.- Establishing and leading project reporting and suitable governance to relevant stakeholders.- Manage the projects documentation (e.g. charter, plan, RAID, briefing material), as well as customer interactions and communications- Analyse and document customer requirements.- Facilitate customer workshops and map user journeys- Provide data set-up, consultancy and other services to our customers- Analysis and documentation of customer requirements- Deliver customer training

Coped with projects to deliver wireless leased products to Three business customers, managing end-to-end project delivery, facilitating meetings with external clients, solution architects, transmission engineers, Core operations, field engineers and crew for installs including identification of action items and follow up, status report, tracking of financials and costs within a fast paced environment.Ramped up project delivery in Q4 2020 (50% of projects in 2020) to meet National Broadband Ireland rollout and delivered more than 100 projects in 2021.

Took a career break for upskilling, completed Big Data Programme with ICEMD (Madrid), Project Management course with DDLETB and PMP (Dublin).

- Led 40 projects monthly (waterfall approach) for launching new Telecom products to market. Oversaw all phases, reporting progress and risks, covering commercial product offering, customer care, billing, financial, retail and online sales, business support systems, operational support systems and networks. I.e., individual customer loyalty plan, new bill plans and launch of iPhone 4 (honoured by Apple #1 iPhone Customer Satisfaction Support globally, 2010)- Led and mentored 5-10 project managers and processes analysts team to build high-quality customer experiences by developing Customer Service policies and procedures and eliciting SW requirements, coordinating UATs, critical incidents and ISO 9001 audit efforts for 5 call centre providers and 4,000 agents managing customer interactions and orders in systems (Siebel, People Soft CRM) supporting 11M customers. Product Owner for legacy systems and system developed with Scrum- Improved customer experience of critical customer processes mapping customer journey, analysing complex data and coping projects goals to mitigate root causes, cover gaps across company and improve efficiency and customer experience KPI’s over 10% and 150K euros savings per year in an ever changing environment. Implemented changes in business processes, telecom products and systems, involving cross-functional teams with 50 stakeholders i.e., customer calls about orders placed online or over phone- Worked with cross functional teams to improve best practices and procedures. Focused on maximising customer experience, optimising AHT in customer calls, meeting new product requirements i.e., developed first convergent Customer Service to support first plan covering landline, broadband, TV and mobile- Led cross-functionally strategic program to transform Customer Service into Sales Channel. Redesigned procedures and collected new software requirements. Moved Orange's Customer Service from 4th position in Orange’s sales to 2nd position 2016

- Coordinated a monthly average of 20 Telecom products projects launches within Customer Operations including the first fixed and Internet bundles in Spain.- Improved critical customer processes succeeding in projects to palliate root causes, such as reducing complaints by 50% as well as technical incidences resolution time by 30%.- Developed and implemented own product launch methodology which included IT user software tests.

- Led approximately 5 projects monthly launching Telecom products to market within Marketing services i.e. voice offers, unbundling local loop and customer loyalty programme. - Definition and implementation of product and services launch methodology. Working closely with Marketing, IT and network teams, Legal, Regulation, Logistics, Billing and Customer Service.- Key achievements: Successful service launch of ULL and customer loyalty programme with QoS and commercial success.

- Coordinated Y2K problem PMO in Telefonica of Argentina (Buenos Aires, May 1998 - Jan 2000) with a team of 5 without any incidents.- Participated in different projects in Telefonica Mobile and Telefonica Spain such as changing Spanish currency to Euro.

- Developed project management workshops.- Recruited IT teachers.- Designed IT training courses.