Raúl Vázquez Rúa Email & Phone Number

Community Of Madrid, Spain

Madrid, Comunidad De Madrid, España

Establish and maintain the relationship between IT and the strategic business partners of Shipping Agency Responsible for maximizing the value from IT investments, capabilities and assets in support of the overall business strategy.Main reference for demand management and prioritization of projects and requests, ensuring the maximum return on investment and identify new business opportunities, understanding business requirements, translating them into suitable IT solutions and prioritizing these demands. Provide information, support and advice to the business on applications and infrastructure maintenance, development and projects.Identify and analyze problems and opportunities related to my area of responsibility and proactively contribute to recommendations of improvements.Responsible for specifying and validating requests to a level that enables the triggering of the demand management process.Work closely with the rest of IT Leaders to ensure the best practices and alignment in corporate priorities.

Madrid, Comunidad De Madrid, España

Help business áreas to understand how Salesforce Platform can support main company’s goals.Responsible for all Marketing, Sales & Service Cloud demands, projects, and follow-up of activities.Keep business on track with meetings, reports and all related to governance best practices.Design business processes and process automation based on the Salesforce Platform.Application Lifecycle and Release Management.Sales & Service processes implementation (configure objects, record types, layouts, processes, paths, approval flows, work queues, validation rules…).Salesforce platform administration (company setup & configuration, sharing rules, users, profiles, roles, permission sets…)Produce training material in multiple media to support the adoption process.Create complex Salesforce reports and dashboards to track fundamental process metrics.Work closely with field-based sales and service leadership to understand process improvement opportunities.Establish and maintain process documentation, and ensure standard operating procedures are developed, updated, and followed.Responsible for all integrations between Salesforce and other main platfoms, SAP, Opentext, PowerBI and other legacy sistems.

Help sales, customer service and marketing áreas to improve business processes and efficiency through Salesforce Platform. Elicit, document, and analyze requirements around business challenges, and produce data-driven solutions.Management for all the projects developed in Salesforce.Salesforce configuration & administration: company settings, sharing rules, permissions, object configuration, record types, lightning pages & applications and flow configuration, among others.Help Correos Group (Coreos Express, Nexea, Correos Telecom and Correos) unify business processes as well as CRM platforms.

Manage the delivery of the CRM project, adhering to agreed project timelines, budget and deliverables.Liaise with project stakeholders including internal business teams, IT and third parties to capture requirements, identify work flow plans and agree implementation plans.Provide regular communications to project team on the status of project milestones to ensure availability of resource, address any issues and mitigate any risks.

Providing leathership to a 30 people team located in different regions. Assign project tasks to ensure each of them has a responsible owner and a timely effective completion.Assist in staff recruitment, training, performance evaluation, promotion, retention and termination activities.Project monitoring and controlling. Provide technical support for new releases and deployments.Communicate department goals and procedures to team members and ensure team follows best practices and maintain service level agreements.Reporting to business and release managers.Help to maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.

Leading the development and deployment of a M2M solution across more than 6 countries in Europe and Latam. Responsible for the full delivery lifecycle (requirement analysis, planning, software design, implementation, testing, deployment and maintenance) . Recruiting and select skilled professionals in a variety of technologies in consultation with the HR department, Negotiating contracts with third party supliers.

In charge of a 40-people team across business and technical areas, performing activities of IT portfolio management and Project Direction. Planned initiatives, projects, and ongoing IT services. Quantification of IT efforts, enabling measurement and objective evaluation of investment scenarios.

Madrid Y Alrededores, España

Gathering of all requirements from Logistics and Operations Business areas to prioritize and plan next activities, including RFI and RFP ownership and evaluation. Main achievement was optimizing the Demand Management process to gain agility and effectiveness when launching programs.

Madrid Y Alrededores, España

Leading a team of 15 people delivering change requests and providing IT corrective services for Operations. Responsible for the full delivery lifecycle (requirement analysis, planning, software design, implementation, testing, deployment and maintenance). Also managing Vendor relationship with suppliers, defining and monitoring SLAs during services requests.

Project portfolio design and management (monitoring and reporting of active projects and portfolios to top management for strategic decisions); negotiation of partnership agreements; project management and financial controlling; operating model definition with HW and SW suppliers; performance supervision, SLAs monitoring, continuous improvement governance.

Master Of Business Administration (Mba)

Higher Technical Certificate In Software Development

Degree In Economics