Raunak Kumar Pandey Technical Account Manager - Team Lead Email and Phone Number

At Razorpay, my focus is on enriching merchant experiences by optimizing our financial solutions and leading the charge in troubleshooting and incident management. Our team prioritizes customer advocacy and seamless service, which empowers us to consistently exceed enterprise-grade service level agreements. With a B.Tech in Computer Science from Kanpur Institute of Technology, my analytical skills are instrumental in fostering strong partnerships and advocating for customer-centric product enhancements.Previously at Phonon Communications, I played a pivotal role in integrating CPaaS products for esteemed clients, directly contributing to an annual revenue boost. My proficiency in Freshdesk and contact center operations, coupled with my drive to mentor and elevate team performance, underscores my dedication to not only professional excellence but also to cultivating an environment of mutual growth and knowledge sharing.