Customer Service Representative
Düsseldorf Und Umgebung, Deutschland
Customer Service Representative CSR/CSS at a Fortune 500 corporation (Avery Dennison, Schwelm)Reports to CSR-manager, Sales Manager Graphics and Project Manager Graphics.Software: WCS (Warehouse Control System) and QAD ERP-solution (global connection through bridge technology), Lotus Notes and later also Gmail for business. CRM: Sales Force.Self-terminated notice.Providing Total Customer Service to distributors and direct accountsPreparing quotations upon customer’s enquiries. Handling of sales orders, including after care. Reviewing customer demand (forecasting). Discussing technical requirements of the product.Price calculation, manage master data, monitoring deadlinesComplaint management, return deliveries, credit notesCooperation of internal processes and procedures up to escalation to appropriate manager(production planning, supply chain, warehousing and finance in regards to reconciliation)Close cooperation and coordination with production in Hazerswoude / NLInitiation of customer-specific color matches in the US