Jimmy J. Rauseo Email & Phone Number

Allen, Tx, Us

Allen, Texas, United States

Perform diagnostic and analytical troubleshooting of software and hardware issues, ensuring prompt resolution and minimizing downtime.Handle help desk tasks, providing efficient and effective solutions to user inquiries and technical problems.Install and configure computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring smooth and reliable operation.Troubleshoot and resolve issues with corporate officer workstations, including desktops, telephones, email, and software.Respond to network, software, and hardware breakdowns, swiftly investigating, diagnosing, and solving faults to maintain optimal system performance.Repair equipment and replace parts as necessary, ensuring the functionality and longevity of hardware devices.Demonstrate strong analytical and troubleshooting skills, effectively identifying and resolving complex technical issues.Maintain accurate records of software and hardware licenses, ensuring compliance with licensing agreements.Manage inventory of hardware equipment and software applications, ensuring availability and proper allocation of resources.Configure networks remotely, ensuring secure and efficient connectivity for users.Document and manage problems, maintaining a comprehensive record of issues and their resolutions.Perform maintenance on systems and networks to ensure compliance with PCI standards.Uphold internet security standards, implementing measures to protect against cyber threats.Identify trends in help desk requests and develop documentation to address commonly reported problems and issues.Notify supervisors about increasing trends, unusual activity, or repeated issues, facilitating proactive problem-solving and process improvement.Provide recommendations for product or system improvements, including procedural steps, increased training, and enhanced documentation.

Allen, Texas, United States

Perform diagnostic and analytical troubleshooting of software and hardware issues, ensuring prompt resolution and minimizing downtime.Handle help desk tasks, providing efficient and effective solutions to user inquiries and technical problems.Install and configure computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring smooth and reliable operation.Troubleshoot and resolve issues with corporate officer workstations, including desktops, telephones, email, and software.Respond to network, software, and hardware breakdowns, swiftly investigating, diagnosing, and solving faults to maintain optimal system performance.Repair equipment and replace parts as necessary, ensuring the functionality and longevity of hardware devices.Demonstrate strong analytical and troubleshooting skills, effectively identifying and resolving complex technical issues.Maintain accurate records of software and hardware licenses, ensuring compliance with licensing agreements.Manage inventory of hardware equipment and software applications, ensuring availability and proper allocation of resources.Configure networks remotely, ensuring secure and efficient connectivity for users.Document and manage problems, maintaining a comprehensive record of issues and their resolutions.Perform maintenance on systems and networks to ensure compliance with PCI standards.Uphold internet security standards, implementing measures to protect against cyber threats.Identify trends in help desk requests and develop documentation to address commonly reported problems and issues.Notify supervisors about increasing trends, unusual activity, or repeated issues, facilitating proactive problem-solving and process improvement.Provide recommendations for product or system improvements, including procedural steps, increased training, and enhanced documentation.

Irving, Texas, Estados Unidos

Installed and configured computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring smooth and efficient operations.Planned and executed scheduled maintenance upgrades, minimizing downtime and optimizing system performance.Troubleshot and resolved issues with corporate officer workstations, including desktops, telephones, email, and software, ensuring uninterrupted workflow.Responded promptly to network, software, and hardware breakdowns, diagnosing and resolving faults to minimize disruptions.Investigated and diagnosed computer software, network, and hardware faults, implementing effective solutions to restore functionality.Repaired equipment and replaced parts, ensuring the availability of reliable and functional hardware.Demonstrated strong analytical and troubleshooting skills, effectively identifying and resolving complex technical issues.Maintained accurate records of software and hardware licenses, ensuring compliance with licensing agreements.Managed inventory of hardware equipment and software applications, optimizing resource allocation and minimizing costs.Fostered positive relationships with software and hardware vendors, ensuring timely support and efficient resolution of issues.Provided remote support to company equipment and personnel devices, resolving technical issues and ensuring smooth operations.Configured and troubleshooted CCTV and alarm systems, ensuring the security and safety of the premises.Conducted maintenance on systems and networks to ensure compliance with PCI standards.Upheld internet security standards, implementing necessary measures to protect company data and systems.Documented and managed problem tickets, ensuring timely resolution and effective communication with stakeholders.

Plano, Texas, Estados Unidos

Assist the General Manager as directedHire, train, schedule and manage employees in daily tasksDevelop good customer relationships and address customer service needsManage purchasing, inventory, maintenance and other operational functionsDevelop strategies for better workplace efficiency and goal achievementLiaise between managers, customers and employees

Caracas, Distrito Federal, Venezuela

Coordinated and administered school databases, ensuring efficient data management and seamless coordination with school administrators.Provided help desk support, promptly addressing and resolving user issues to minimize downtime and optimize system performance.Monitored data integrity and performance, proactively initiating recovery actions after data failures to minimize disruptions.Implemented regular housekeeping procedures, including data backup, protection, and security measures, ensuring the safety and availability of critical information.Administered the distribution and retention of data across various storage devices, optimizing storage capacity and accessibility.Coordinated data updates, migration, and replacement of outdated versions, ensuring the smooth transition and compatibility of systems.Maintained comprehensive documentation, facilitating knowledge transfer and ensuring accurate and up-to-date records.Administered, maintained, and developed ECA software systems, enhancing functionality and usability to meet evolving needs.Managed software library catalog and licenses, ensuring compliance with legal and licensing requirements.Enforced Responsible Use Agreements and ECA network and device policies, promoting a secure and productive digital environment.Administered and maintained an Asset Management System, effectively tracking and managing IT inventory, including hardware and software.Coordinated with IT Support Staff to develop and implement a hardware cycle plan, ensuring timely upgrades and replacements to optimize system performance.

Caracas, Venezuela

Conducted diagnostic and analytical troubleshooting of software and hardware issues, resolving them in a timely manner to minimize downtime and ensure smooth operations.Provided level one help desk support, logging and tracking help desk requests in designated systems, prioritizing and escalating jobs as necessary for efficient resolution.Identified trends in help desk requests and developed documentation to address frequently reported problems, notifying the supervisor about increasing trends or unusual activity.Recommended improvements to products or systems, including procedural steps, increased training, and enhanced documentation.Managed and maintained wireless mobile labs, ensuring availability and functionality of devices for educational purposes.Managed laptop loans to users, enforcing Responsible Use Agreements and network/device policies set by the administration.Oversaw printer operations, including maintenance, supplies management, and ensuring all labs had sufficient paper.Maintained cleanliness and organization of computer labs, ensuring cables were properly secured and all computers were periodically cleaned.Handled other duties as assigned by the Technology Director, demonstrating flexibility and adaptability in a dynamic work environment.

Caracas, Distrito Federal, Venezuela

Coordinated and managed a support team, effectively distributing tasks and ensuring timely resolution of customer issues.Identified areas for product and system improvements, recommending procedural steps, increased training, and enhanced documentation to enhance overall efficiency and customer satisfaction.Conducted diagnostic and analytical troubleshooting of software and hardware issues, resolving technical problems promptly and effectively.Handled help desk tasks, providing timely and effective solutions to customer inquiries and technical difficulties.Managed printers and printing operations, ensuring smooth functioning and maintaining adequate supplies through timely replacement and ordering.Maintained clear and concise documentation of support activities, facilitating knowledge transfer and ensuring consistent and efficient support processes.Collaborated with cross-functional teams to address complex technical issues, leveraging expertise and resources to provide comprehensive solutions.Demonstrated strong problem-solving skills and a customer-centric approach, consistently delivering high-quality support services.nt and ordering.

Caracas, Distrito Federal, Venezuela

Conducted diagnostic and analytical troubleshooting of software and hardware issues, providing timely and effective solutions to ensure smooth operation of devices, accounts, and services.Managed and maintained printers, including ordering and replacing supplies, ensuring uninterrupted printing operations.Implemented regular cleaning and maintenance procedures for computers, ensuring optimal performance and longevity.Organized and secured cables to maintain a neat and efficient workspace.Collaborated with the Technology Manager to handle help desk tasks and provide prompt and efficient solutions to user inquiries and issues.Demonstrated strong attention to detail by ensuring all printers were consistently supplied with paper.Completed additional duties as assigned by the Technology Manager, displaying flexibility and adaptability in a dynamic work environment.Maintained clear and concise documentation of troubleshooting procedures and resolutions, facilitating knowledge sharing and efficient problem-solving.

Conducted diagnostic and analytical troubleshooting of software and hardware issues, providing timely and effective solutions to ensure smooth operation of devices, accounts, and services.Managed and maintained printers, including ordering and replacing supplies, ensuring uninterrupted printing operations.Implemented regular cleaning and maintenance procedures for computers, ensuring optimal performance and longevity.Organized and secured cables to maintain a neat and efficient workspace.Collaborated with the Technology Manager to handle help desk tasks and provide prompt and efficient solutions to user inquiries and issues.Demonstrated strong attention to detail by ensuring all printers were consistently supplied with paper.Completed additional duties as assigned by the Technology Manager, displaying flexibility and adaptability in a dynamic work environment.Maintained clear and concise documentation of troubleshooting procedures and resolutions, facilitating knowledge sharing and efficient problem-solving.

Caracas, Distrito Federal, Venezuela

Provided comprehensive technology training to low-income adults attending Superatec Training Centers, equipping them with the skills necessary to secure employment opportunities.Developed and implemented innovative training strategies, techniques, and technologies to enhance the effectiveness of the courses and ensure optimal learning outcomes.Collaborated with a diverse group of learners, adapting teaching methods to accommodate different learning styles and abilities.Stayed updated with the latest trends and advancements in technology education, continuously expanding my knowledge and incorporating new strategies into the training curriculum.Maintained clear and concise communication with learners, explaining complex concepts in a manner that was easily understandable and relatable.Ensured consistency and clarity in all training materials and documentation, avoiding technical jargon and using plain language to facilitate comprehension.Conducted regular assessments and evaluations to measure the progress and effectiveness of the training programs, making necessary adjustments to improve outcomes.Diligently proofread all training materials and documentation, ensuring accuracy and professionalism in all communications.

Project Managment, Project Managment

Gestionar las distintas fases durante la elaboración de un Proyecto (Riesgo, Personal, Financiero)

System Engineer, System Engineer

Bachiller En Ciencias, Ciencias