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Jimmy J. Rauseo Email & Phone Number
Helpdesk Manager and Customer Service Advocate
at
Infonaligy
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Helpdesk Manager and Customer Service Advocate
Location
Allen, Texas, United States
Company size
Who is Jimmy J. Rauseo? Overview
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Quick answer
Jimmy J. Rauseo is listed as Helpdesk Manager and Customer Service Advocate at Infonaligy, a company with 48 employees, based in Allen, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jimmy J. Rauseo.
Jimmy J. Rauseo previously worked as IT Support Specialist (Team Lead) at Infonaligy and IT Support Technician at Infonaligy. Jimmy J. Rauseo holds Project Managment, Project Managment from Alejandro Humboldt University.
Company email context
Email format at Infonaligy
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Infonaligy
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Profile bio
About Jimmy J. Rauseo
Jimmy J. Rauseo is a Helpdesk Manager and Customer Service Advocate at Infonaligy. He possess expertise in customer service, trabajo en equipo, manejo de personal, liderazgo de equipos, razonamiento and 17 more skills. He is proficient in Ingles. Colleagues describe him as "Fui Jefe de Jimmy en superatec y puede decir, que es una persona resposable y dedicada con su trabajo, trabaja muy bien en equipo" and "I have known and worked with Jimmy Rauseo at Escuela Campo Alegre. During this time that we worked together in the Technology department, I found Jimmy to be a very professional and talented employee as well as a considerate and hardworking person. His considerate and patient nature enables him to build and maintain positive relationships with peers, students, and parents. Jimmy demonstrated an excellent working knowledge in a number of areas including System Administration of the Student Information System – Skyward, Website design and development, Programming. Jimmy also demonstrated the ability to solve network, hardware and software issues and was more than happy to support teachers and other staff members in this regard. He also was involved in discussions and decision making relating to the IT organization and running of the school's overall IT infrastructure. I would highly recommend Jimmy and am sure he will prove to be both a valued and valuable employee. "
Listed skills include Customer Service, Trabajo En Equipo, Manejo De Personal, Liderazgo De Equipos, and 18 others.
Current workplace
Jimmy J. Rauseo's current company
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Infonaligy
11 roles
Jimmy J. Rauseo work experience
A career timeline built from the work history available for this profile.
It Support Specialist (Team Lead)
CurrentPerform diagnostic and analytical troubleshooting of software and hardware issues, ensuring prompt resolution and minimizing downtime.Handle help desk tasks, providing efficient and effective solutions to user inquiries and technical problems.Install and configure computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring.
Aug 2024 - Present
It Support Technician
Perform diagnostic and analytical troubleshooting of software and hardware issues, ensuring prompt resolution and minimizing downtime.Handle help desk tasks, providing efficient and effective solutions to user inquiries and technical problems.Install and configure computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring.
Sep 2021 - Aug 2024
I.T. Coordinator
Installed and configured computer hardware, software, systems, networks, printers, tablets, and scanners, ensuring smooth and efficient operations.Planned and executed scheduled maintenance upgrades, minimizing downtime and optimizing system performance.Troubleshot and resolved issues with corporate officer workstations, including desktops, telephones.
Feb 2021 - Aug 2021
Management Assistant
Assist the General Manager as directedHire, train, schedule and manage employees in daily tasksDevelop good customer relationships and address customer service needsManage purchasing, inventory, maintenance and other operational functionsDevelop strategies for better workplace efficiency and goal achievementLiaise between managers, customers and employees
Jan 2020 - Jan 2021
Systems, Applications And Database Administrator
Coordinated and administered school databases, ensuring efficient data management and seamless coordination with school administrators.Provided help desk support, promptly addressing and resolving user issues to minimize downtime and optimize system performance.Monitored data integrity and performance, proactively initiating recovery actions after data.
Oct 2016 - Jun 2018
Tech Support Specialist
Conducted diagnostic and analytical troubleshooting of software and hardware issues, resolving them in a timely manner to minimize downtime and ensure smooth operations.Provided level one help desk support, logging and tracking help desk requests in designated systems, prioritizing and escalating jobs as necessary for efficient resolution.Identified trends.
Mar 2016 - Oct 2016
Technical Support Coordinator
Fondo De Desarrollo Microfinanciero
Coordinated and managed a support team, effectively distributing tasks and ensuring timely resolution of customer issues.Identified areas for product and system improvements, recommending procedural steps, increased training, and enhanced documentation to enhance overall efficiency and customer satisfaction.Conducted diagnostic and analytical.
Sep 2014 - Oct 2015
Technical Support Specialist Lvl Ii
Fondo De Desarrollo Microfinanciero
Conducted diagnostic and analytical troubleshooting of software and hardware issues, providing timely and effective solutions to ensure smooth operation of devices, accounts, and services.Managed and maintained printers, including ordering and replacing supplies, ensuring uninterrupted printing operations.Implemented regular cleaning and maintenance.
Aug 2014 - Sep 2014
Technical Support Specialist Lvl. I
Fondo De Desarrollo Microfinanciero
Conducted diagnostic and analytical troubleshooting of software and hardware issues, providing timely and effective solutions to ensure smooth operation of devices, accounts, and services.Managed and maintained printers, including ordering and replacing supplies, ensuring uninterrupted printing operations.Implemented regular cleaning and maintenance.
Jun 2011 - Aug 2014
Technology Educator
Superación A Través De La Tecnología S.A. (Superatec)
Provided comprehensive technology training to low-income adults attending Superatec Training Centers, equipping them with the skills necessary to secure employment opportunities.Developed and implemented innovative training strategies, techniques, and technologies to enhance the effectiveness of the courses and ensure optimal learning outcomes.Collaborated.
Feb 2010 - Feb 2011
Team & coworkers
Colleagues at Infonaligy
Other employees you can reach at infonaligy.com. View company contacts for 48 employees →
PL
Phillip L.
Colleague at InfonaligyThe Colony, Texas, United States, United States
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SF
Samuel Freehling
Colleague at InfonaligyFrisco, Texas, United States, United States
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ND
Navarr Del Cueto
Colleague at InfonaligyRavenna, Texas, United States, United States
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JN
James Nibler
Colleague at InfonaligyHouston, Texas, United States, United States
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MM
Michelle Muniz
Colleague at InfonaligyDenton, Texas, United States, United States
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PK
Paa Kofi Boateng
Colleague at InfonaligyGhana, Ghana
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HA
Hope Agyaba
Colleague at InfonaligyAccra, Greater Accra Region, Ghana, Ghana
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GD
Gordon Daniels
Colleague at InfonaligySan Antonio, Texas, United States, United States
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JA
Jérémie Allié
Colleague at InfonaligyDallas, Texas, United States, United States
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GA
Gordon Amamoo
Colleague at InfonaligyGhana, Ghana
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Phillip L.
Colleague at InfonaligyThe Colony, Texas, United States, United States
View →
SF
Samuel Freehling
Colleague at InfonaligyFrisco, Texas, United States, United States
View →
ND
Navarr Del Cueto
Colleague at InfonaligyRavenna, Texas, United States, United States
View →
JN
James Nibler
Colleague at InfonaligyHouston, Texas, United States, United States
View →
MM
Michelle Muniz
Colleague at InfonaligyDenton, Texas, United States, United States
View →
PK
Paa Kofi Boateng
Colleague at InfonaligyGhana, Ghana
View →
HA
Hope Agyaba
Colleague at InfonaligyAccra, Greater Accra Region, Ghana, Ghana
View →
GD
Gordon Daniels
Colleague at InfonaligySan Antonio, Texas, United States, United States
View →
JA
Jérémie Allié
Colleague at InfonaligyDallas, Texas, United States, United States
View →
GA
Gordon Amamoo
Colleague at InfonaligyGhana, Ghana
View →
3 education records
Jimmy J. Rauseo education
Project Managment, Project Managment
System Engineer, System Engineer
Santiago Mariño Polytechnic University
Bachiller En Ciencias, Ciencias
Unidad Educativa Privada Anibal F. Mendez C.
FAQ
Frequently asked questions about Jimmy J. Rauseo
Quick answers generated from the profile data available on this page.
What company does Jimmy J. Rauseo work for?
Jimmy J. Rauseo works for Infonaligy.
What is Jimmy J. Rauseo's role at Infonaligy?
Jimmy J. Rauseo is listed as Helpdesk Manager and Customer Service Advocate at Infonaligy.
Where is Jimmy J. Rauseo based?
Jimmy J. Rauseo is based in Allen, Texas, United States while working with Infonaligy.
What companies has Jimmy J. Rauseo worked for?
Jimmy J. Rauseo has worked for Infonaligy, Eym Group, Inc., Usa Carwash, Escuela Campo Alegre, and Fondo De Desarrollo Microfinanciero.
Who are Jimmy J. Rauseo's colleagues at Infonaligy?
Jimmy J. Rauseo's colleagues at Infonaligy include Phillip L., Samuel Freehling, Navarr Del Cueto, James Nibler, and Michelle Muniz.
How can I contact Jimmy J. Rauseo?
You can use AeroLeads to view verified contact signals for Jimmy J. Rauseo at Infonaligy, including work email, phone, and LinkedIn data when available.
What schools did Jimmy J. Rauseo attend?
Jimmy J. Rauseo holds Project Managment, Project Managment from Alejandro Humboldt University.
What skills is Jimmy J. Rauseo known for?
Jimmy J. Rauseo is listed with skills including Customer Service, Trabajo En Equipo, Manejo De Personal, Liderazgo De Equipos, Razonamiento, Dinamismo, Networking, and Cisco Routers.
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