Raushan Kumar Email & Phone Number

Delhi, India

 Responsible for 3500 sq ft selling area and business analysis of the Department. Managing 10+ teammates their day-to-day activities and human planning. Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising. Coordinating, monitoring and reporting on daily operations of the department and store. Recruiting, training and supervising employee grooming by conducting performance reviews and also enforcing disciplinary actions. Monitoring and maintaining suitable Department inventory levels and stock-flows. Ensuring that store policies and SOP procedures are followed properly. Resolving customer complaints and concerns in a timely manner. Ensuring the brand image and store environment comply with health and safety regulations. Team reviewing weekly monthly and yearly and assigned the task to them.

Ghaziabad, Uttar Pradesh, India

• April 2017 Joined as a Sports Leader and took care of three brands Running/Walking/Roller Sports.• Jan 2018 Assigned as Sales Manager of two departments which was 25% department in overall store. Having directly responsible for Customer Satisfaction and sales target realization.• Team development and Team management Managed 10+ teammates.• Responsible for After-Sales Services support skating and workshop.• Recruited 7 Potential Sports Leaders out of which 3 were Female Sports Leaders which helped in increasing Gender Diversity from 28% to 42%.• Managed inventory and stock flow operations to maintain the optimal stock level in the department.• Conducted cross-product training for the employees at Store.• Resulted >97% Basic Safety Unit Test for 2019.• PnL and Piloting for the department with accuracy of +-5%.• July 2018 Roller Sports Achieved 3rd rank in terms of growth in North & East (comparable store).• 2018 TRGT Very happy users at POS >90% ACHIV= 96.38%, TRGT Shrinkage= <0.8% ACHIV Shrinkage= 0.03%, SCF YTD Average Scored 94% in against store KPI was 88%.• Contributed 8cr (101% ambition achieved) in 2019. Resulted in>94% Happy Teammates in the Cluster.• Level 1 technician in cycling workshop under the supervision of North Zonal workshop leader Mr. Swapnil Mishra.• Organized and coordinated various events for Decathlon outside the store for company profit and increase the number of walk-ins.• Also Taken care of Multiple Project and Responsibility-1. Daily Manager Project.2. PNL and Piloting Project.3. Opeco Referent (Seasonal Sales).4. Stock and Flow Referent.5. Layout and Merchandiser.1. Daily Manager Project- • Responsible for one day operations of the store.• Store closing and opening shift for one day ensuring that SOP followed properly.• Ensuring BSU (Basic Safety Unit) checklist need to follow every day ex – Store safety, Fire Safety and Hose reel, Store Evacuation, Natural Disaster preparation etc.Go through CV......