Rav Dugal Email & Phone Number

York, England, United Kingdom

Leeds, England, United Kingdom

Contracted by HCLTech, a multi-national tech company to work with their team in the USA. Delivered the Cyber Security integration for their client UHG, the largest Healthcare company in USA, as part of an acquisition and merger with a company based in Leeds. Managed a team of Cyber Security engineers based in the UK to deliver a Tanium client rollout and large scale firewall rule changes to comply with Cyber Security Shield firewall hardening requirements for the merger.Key Achievements:● Managing the deployment of Tanium, a Cyber Security and endpoint management software across all the acquired company’s client and server infrastructure● Responsible for a team of 10 Cyber Security engineers managing the firewalls analysis and subsequent remediation of several thousand firewall rules

Bradford, England, United Kingdom

Working as part of a large Programme of work delivering key infrastructure upgrades across the business for this prominent national supermarket at their Bradford HQ. Managing third party suppliers and internal technical teams to upgrade Active Directory and email systems throughout the company for all sites and stores.Key Achievements:• Delivering a national Active Directory upgrade covering data centres and all remote stores. Required the design and implementation of new OS and AD servers across the estate as well as legacy systems support.• Managed a consolidation and upgrade of Exchange 2007 to Exchange 2019 and Google Mail. This involved a clean up exercise to remove unused mailboxes prior to migrating users to either Google Mail or Exchange 2019 via an intermediate Exchange 2013 step.• Migrated the email archiving system from Enterprise Vault to Mimecast, where the data transfer involved almost 60TB of personal data

Bradford, England, United Kingdom

Managed various Digital Business Intelligence Data Projects in a greenfield environment using Azure DevOps. Following completion, internally transferred to Vanquis Bank, a PFG partner to manage the Discovery of several projects for a large Technical Debt Programme of work.Key Achievements:• Working on new Loan Management System for PFG, successfully ingested large data from various business sources ie Mambu, Salesforce, Zoot etc to Snowflake data lake and Azure Data Factory (ADF). • Delivered the development of the outputs for business critical financial systems and reports in an Agile DevOps environment. • Managed the Discovery phases for several projects including Windows 2008 server upgrades and remediation for security vulnerabilities across all servers and EUC devices in the company

Leeds, England, United Kingdom

Managed for this prestigious University, the migration of staff and complex IT equipment to a new purpose built campus building, as well as introducing a new global data sharing system between research institutions. Liaised with senior Faculty Management, technical staff and third parties while negotiating logistical challenges resulting from the COVID-19 epidemic. Key Achievements: Successfully migrated networks and IT equipment to the new premises. This involved spanning networks, VLANs, security, wifi, VOIP and video conferencing equipment together with coordinating server, staff PCs and complex highly specialised OEM equipment moves with third parties. This was achieved against a backdrop of logistical challenges resulting from the pandemic  Introduced a Globus data sharing platform across the campus allowing the University to share, send or receive large volumes of data securely and efficiently between other establishments and research institutions across the world

Bradford, United Kingdom

Delivered several key upgrades to infrastructure and critical business systems whilst leading teams of engineers, software developers and managing third parties. Key Achievements: Successfully delivered new software and infrastructure for a critical CRM system within Yorkshire Water. The bespoke and complex system involved case management, customer services and call centre management, finance and billing (SAP), as well as customer information management. Led the technical teams and third party suppliers to complete the delivery within aggressive time constraints Managed the implementation of a new Active Directory infrastructure across the business  Executed the upgrade of the legacy Domino Lotus Notes infrastructure

Leeds, United Kingdom

Operating within the Property Estates team working directly under the Deputy Director. Managed Cabinet Office led initiatives to relocate several NHS bodies in central London to a customised greenfield government hub. Lead on IT development as well as ensuring project and programme governance, writing business cases, costings for budgets, liaising with NHS leadership teams, third party suppliers, lawyers and government landlords. Key Achievements: Accomplished the IT development of a new shared IT infrastructure in a greenfield environment. Captured data centre requirements and managed third party suppliers to provide solutions for consolidating LAN/WAN/network cabling, security, wifi, phones, video conferencing etc  Successfully led the Cabinet Office’s Places for Growth Programme on behalf of DHSC. Liaised with Cabinet Office and NHS leadership teams to ensure all NHS ALBs (Arms Length Bodies) satisfied government requirements to continue to operate in central London Managed the governance and DHSC budgetary approvals processes to initiate the new development projects Successfully liaised with lawyers and construction teams to arrange new leases and manage the initial RIBA phases of site development

York, United Kingdom

Directed Cisco Unified Communications and WebEx Conferencing upgrades for this global financial client in an Agile environment. Managing all aspects of delivery including third party suppliers, TDAs, engineers as well as project documentation, budgetary control, reporting, risks mitigation and issues resolution. Key Achievements: Accomplished companywide upgrades to CUCM and WebEx Conferencing. Managed core fibre channel switch upgrades  Evaluated transactional email and room booking software projects for delivery

Harrogate, United Kingdom

Managed several infrastructure projects for another leading global financial client. Led all aspects of operational activities including project documentation (business cases, PID), reports, stakeholder management, budgetary control, risks mitigation, and issues resolution. Delivered effective leadership to technical design, security and data centre engineering teams. Key Achievements: Refreshed companywide email system inclusive of a Blackberry Work (Mobile Device Management) upgrade for all end user mobile and hand-held devices. Organised data loss prevention (DLP) system security throughout company egress points to fulfil PCI accreditation status. Enabled data scanning operations to uphold management of company's sensitive and confidential data  Executed an oracle platform migration from Windows Server to Linux OVM, inclusive of application upgrades for the new platform Accomplished infrastructure projects for DevOps FT/NFT test environments by using agile sprints, inclusive of On Demand AWS (cloud), PCA nodes, VxRail migrations, middleware and MQ upgrades.

Harrogate, United Kingdom

Managed key data centre (DC) migrations and system integration projects following acquisition and mergers for this national and international DC hosting and cloud services provider. Led teams of TDAs, network, and security engineers for DC consolidations, email migrations as well as IT merger activities.Key Achievements: Ensured smooth migration of data centres by moving equipment, network (WAN/security/firewalls) and customer cloud services to optimum data centres by co-ordinating with customers and engineering teams. Executed seamless mergers of disparate IT systems following company acquisitions by integrating networks (WAN/MPLS), relocating physical equipment, virtualising servers, integrating email and applications eg Office 365. Managed post merger activities including contract negotiation and consolidation of customer centric applications and databases Successfully managed companywide (including overseas) Exchange email migration and Active Directory consolidation

Warrington, United Kingdom

Managed business engagements with DWP stakeholders, CTO, IT directorate, commercials directorate and external third party suppliers. Evaluated options for a new shared DWP IT system prior to producing detailed cost analysis and business case.Key Achievements: Developed the business case and secured £17M for a critical digital e-business system. Re-negotiated contracts with third party supplier and successfully bolstered existing system to ensure continued operation until planned cessation.

Reading, United Kingdom

Managed mission critical email messaging upgrade and steered various digital application projects for the MoD client across a very large, highly complex and secure infrastructure. Led all aspects of governance processes inclusive of managing dependencies, budgets, Level 4 plans, resource forecasting, procurement and stringent project gates. Directed regular activities such as managing escalations, MI reporting, rigorous formal reviews, leading technical meetings and formal risk reviews. Prepared and delivered PowerPoint presentations for project boards at client base.Key Achievements: Delivered worldwide upgrade for MoD consisting of an Exchange messaging and Windows platform uplift across a large and multi complex secured environment.  Implemented the system and migration of circa 600,000 email clients through detailed design, application development, integration, system, pre-production, and production testing. Refreshed the messaging infrastructure by virtualizing servers, upgrading networks, firewalls and secure comms links.  Managed smaller projects involving the development and testing of propriety applications for Microsoft SharePoint and Web Analytics using waterfall methods.

Milton Keynes, United Kingdom

• Implemented corrective measures to deliver a previously failed Lotus Notes Project.• The project involved archiving emails prior to migrating the databases to data centres in Germany in a politically challenging environment.

Telford, United Kingdom

• Successfully introduced a new paperless digital system for handling confidential customer records for the HMRC client. • Successfully implemented new Microsoft recommendations for the live infrastructure and delivering Active Directory changes • Responsible for the end-to-end management of projects from requirements gathering through to planning, forecasting, budget control, deployment and transition to HMRC Live Services.

Peterborough, United Kingdom

• Provided comprehensive network consultancy to facilitate the resolution of LAN/WAN issues, managing desktop migrations and deploying a centrally based anti-virus software system

York

Successfully delivered a robust Main Gate Business Case (MGBC) for a new paperless digital vetting system for MoD's DVA. The detailed approvals process involved proof of concept, external OGC reviews, RFP supplier selection and business change management. Key Achievements: Delivered a proof of concept pilot phase involving system design, test and user workshops. Arranged seminars and presentations for a business change management initiative, dealt with relevant TUPE issues and conducted external OGC Reviews Involved with the RFP process and supplier selection by use of PQQ’s, ITT’s, Bids and Proposals Delivered the MGBC and gained central body approval to implement the new vetting system

Bracknell And Manchester

• Working for the IPS (Identity & Passport Service) client to upgrade the Government passport system with a new Oracle based paperless Digital system utilising enhanced security measures to minimise the risk of fraud.• Managed the procurement, test and live deployment of the infrastructure (servers, software, storage and network devices) at regional passport offices and data centres. • Migrated the Oracle databases, services and applications to the new system• Deployed the new system at DR sites several miles from the main data centres with full DR and Business Continuity capability• Represented the project at IPS client sites to aid transition into BAU. Interacted with service management to ensure acceptance criteria was met• Successfully kept various phases of the project on track and on budget by finding creative solutions to problems

Shipley

• Managed various infrastructure projects for a leading national housing association, including upgrading network links to MPLS, LES and DSL circuit and implementing a core backbone of Cisco routers, switches, firewalls and VLANs• Coordinated the migration from Novell’s eDirectory/NDS to Microsoft’s Active Directory and the migration of databases and applications from Novell to Active Directory• Introduced a company wide backup and disaster recovery solution using IP SAN storage, introduced IP telephony and managed IP re-addressing

Leeds, United Kingdom

• Assisted with the desktop migration from Windows 2000 to Windows XP after creating the desktop images from RIS

Leeds, United Kingdom

• Managed a number of NHS data centre and network related infrastructure projects including commissioning new IP Clear networks and consolidating data centre servers.• Implemented firewall changes interfacing with BT SPINE/NASP and introduced new network governance measures for various NHS applications

Leeds, United Kingdom

• Working as part of a larger infrastructure upgrade programme, effectively reduced maintenance and administrative costs for Microsoft support in a predominantly Novell environment by successfully migrating NT servers to Novell’s eDirectory

York, United Kingdom

• Supported a major infrastructure upgrade involving 500 users across 5 sites; upgrading firewalls, LAN/WAN networks and backbone from NT Servers to Windows 2003 and Exchange 2003 • Managed an Active Directory and Windows XP migration including post migration support

3rd Line Support Specialist

Provided consultancy and 2nd/3rd line support for bespoke systems supplied by BT and provided training to six permanent members of the support team in all aspects of the technologies used.

Provided 2nd/3rd line support for this leading ISP

Lead a small team of engineers to maintain the infrastructure of LAN/WAN networks and servers within the company of 400 users spread across 5 offices.

Leeds, United Kingdom

• Starting as a Field Service Engineer, progressed to the Support Services Manager heading a team of seventeen Engineers. • Managed the recruitment of staff, induction and reported progress at monthly Board level meetings