• Conducted initial requirements gathering and Joint Applications Requirements(JAR) sessions with stakeholders to accurately capture business needs, ensure alignment between business and technical teams, and define clear project objectives.• Developed detailed Level of Effort (LOE) documents and authored comprehensive Software Requirements Specifications (SRS) to guide project scope and deliverables.• Mapped and analyzed business processes to identify inefficiencies, streamline operations, and enhance overall workflow effectiveness.• Created and maintained clear and actionable Business Requirements and Functional Requirements documents to support development and implementation phases.• Designed mockups using Balsamiq, providing visual representations to aid in developing user-friendly interfaces.• Planned and executed System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure system functionality met business requirements and user expectations.• Designed and implemented interactive PowerBI dashboards to visualize key performance indicators (KPIs), enabling real-time data analysis, enhancing business insights, and supporting strategic decision-making for stakeholders.

• Supported Agile project management methodologies, facilitating daily scrum meetings, sprint planning, retrospectives, and reviews to ensure alignment with project goals and timely delivery of deliverables.• Managed the product backlog and prioritized feature development based on stakeholder input and strategic business objectives, resulting in a 40% faster time-to-market for new product features.• Facilitated multiple project sprints, leading teams through the SDLC lifecycle and ensuring consistent application of Agile best practices to maximize productivity and team performance.• Developed and executed SQL queries to retrieve, manipulate, and analyze data, enabling informed business decisions and comprehensive reporting.• Developed and enforced a robust project governance framework that improved project transparency and accountability through the creation of clear metrics and KPIs, directly contributing to a 35% increase in project success rates.• Collaborated closely with product owners and developers to refine project scopes and deliver customized solutions, effectively reducing project bottlenecks and enhancing client satisfaction by 30%.

• Coordinated comprehensive gathering and documentation of client requirements for closed captioning projects, resulting in a 15% increase in project alignment with client expectations.• Managed the seamless flow of requirements from clients to project teams, ensuring timely and accurate implementation of closed captioning solutions, leading to a 20% reduction in project turnaround time.• Orchestrated the seamless flow of requirements from clients to project teams, ensuring timely and accurate implementation of closed captioning solutions, leading to a 20% reduction in project turnaround time.