Ravalu Gurav Email & Phone Number

PROFESSIONAL EXPERIENCE: CONNEQT BUSINESS SOLUTIONS PVT LTDCurrently working as, a CCE, in Income Tax E-Filling department.Experience Highlights: Assist with assessee of orders, refunds and demand notice Resolve customer complaints via phone, email, mail, or social media. Handle customer queries and provide appropriate solutions and alternatives within the time limit.  Keep records of customer interactions.*: Resolving taxpayers complaints related to income tax e-filling. Working on tickets as per the allocations and providing resolutions within the TAT. Review and investigation of tax payers queries and providing resolutions within the SLA. Escalations handling and highlighting critical issues with management for further action. Allocating work to the team members on daily basis for their actions. Working closely with team members for any concerns for issues in the resolutions. Providing trainings to the new members joining in the team. Assist tax payer on assess of orders, refunds and demand notice.

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  Karnataka University, Dharwad

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