~ Resort Operations for 14 locations~ Pre-openings for all new resorts in the portfolio

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http://www.ambujaneotia.com/hospitality/default.aspx* One point contact to The MD for all Hospitality Business Heads * Operations and Communication with all Hospitality Vertical Heads (Hotels, Restaurants, Clubs and QSR) on behalf of MD* Rolling out new Directives and Visions to the Hospitality Operations Teams* Tracking Product, Performance, Operations, Guest Experience, Internal Processes, Services on behalf of The MD* Turn Key Projects - Internal - to introduce new processes, product enhancers, service enhancers* Business Development - upcoming 9 Hotel properties* Audits of all Hospitality Units from time to time

* Setup of Front Office Operations at the property* 2nd Pre Opening with Swissotel Hotels and Resorts* Overseeing installation and setup of OPERA PMS and other Operations Software Packages related to FO, CMS, Telephone and then their interfacing with PMS* Setup of all Guest Service Programs specific to the Brand* Training of entire team* Setup of Reporting Systems within F/Office* Overseeing and providing support to the F/Office Team post Opening

* Managed to keep payroll and budgeted manpower within estimated/forecasted figures for both fiscal years after opening* Best performing hotel in terms of Guest Feedback in ASPAC* Top 5 in the World with regards to Guest feedback amongst 30 Swissotel’s Worldwide* Best performing hotel in terms of mystery shopper audits worldwide for Swissotel Hotels and Resorts (LQA) - 82.7%...2nd half audit score of 85.5 for FO ops (LQA)* 4.83 grand mean out of 5 for our employee engagement survey* Nominated for Singapore Hotel Association’s Vigilance Award while working at Swissotel Merchant Court, Singapore* Achieving 5 Star Classification from pre-opening phase* Manage and responsible for all Operational and Administrative functions of The Front Office Department * Part of 4 Member Core team for attaining ISO Certification in 9001, 14001 & 18001 - successfully achieved * AFOM and acting FOM through pre opening and 1 year into opening operations* Pre and Post Opening recruitment* Taking over of Product i.e. Rooms post snagging from project team* Establishing Room Category and Standard* Setup of OPERA and TRITON at Hotel* All pre-opening training* Training other departments for cross departmental Programs and initiatives* Coordinating procurement and standards with regards to FFE, Operational, Capital equipments and Collaterals* Setup of Guest Service Programs and related Training* Rolling in the company's Loyalty Program and FFP partnership Programs and setup* Setup of the Club/Executive floor and lounge* Budgets* Career Planning for the team* Setup and training for external audits* Coordinate with Corporate Office to ensure all brand standards, alignment and compliance

Task force support team to assist in F/Office operationsTrain new team membersBrand cross exposure

Part of Pre-Opening TeamAssisted in Setup of Department, Training and Operations

Manage and Supervise Front Office OperationsAssist F/O and AFO Managers in proper functioning of Department

Pre-opening team for Hotel SchoolLooked into setup, running and operations of Student Services and Human Resources

Effective functioning of the NightClub/Pub

Management Intern - F&B Operations

Learned cooking techniques and skills at 'Peshawari' and 'Dum Pukht'PurchasingStore and Material ManagementCost Control/ Menu Costing and Food Costing

In-depth F&B Service Training