The role blends both leadership & technical expertise which oversees and leads the team responsible for providing technical support to Microsoft D365 customers and delivering own product solutions, improving customer satisfaction, streamlining support processes, and acting as a liaison between customers and internal teams.- Team leadership and Management: Supervise and mentor a team of technical support engineers and other specialists. Set performance tragets and KPIs for team members, and monitor progress to ensure objectives are met.- Customer support and Issue Resolution: Ensure that the customer inquiries, complaints and technical issues are handled efficiently, professionally and with a high degree of customer satisfaction.- Process Improvement and Documentation: Develop and implement best practices and procedures for the technical support team to enhance efficiency, customer satisfaction and first-contact resolution rates. - Cross-functional Collaboration: Work closely with the product, engineering and development teams to relay customer feedback, report recurring issues and recommend product improvements.- Reporting and Analysis: Track and report on key customer service metrics (eg: response time, resolution time, customer satisfaction ratings). Prepare and present regular updates and reports on customer service performance, feedback and technical support trends.

Empowering every person and organization on the planet to achieve more on Cloud. - Help and Advise Microsoft Global customers: We engage in solving complex problems for customers. - Act as first point of contact to provide support on Microsoft Azure account creation, provisioning and management. - Implementing and support to new and existing customers, clients on Microsoft Azure Infrastructure with SaaS and PaaS services. - Assisting with role management: Azure account administrators, co-administrators, service administrators in Azure accounts and Subscriptions. - Providing solutions to the Microsoft Partners and their customers and Enterprise customers. - Collaborating, engaging internal Engineering team and we innovate on solutions to enable our customers to make the most of Microsoft products. - Being a Technical support engineer, I am part of the team responsible for providing an outstanding technical support experience to our customers. From problem identification to full resolution, by owning and managing the customer experience over phone, chat and web. - Act as Liaison between customers and Sales-Business Team and collaborating subject matter experts, Engineering (Product Groups) or Management on our Case management tools - Service Desk and Dynamic for Microsoft (DfM)

- Worked on Integrated Spectral Domain Optical Coherence Tomography Imaging System- Designed silicon based waveguides for ultra-low loss spiral delay line and directional coupler on SD-OCT Imaging system

- KPO services in Medical Billing for USA providers on Allscripts Software.- Maximizes profitability by providing dedicated and expert attention to fit the specific needs of clients.- Reviewing and appealing unpaid and denied claims