Formulates key strategies to identify and capitalize on sales opportunities such as expanding into new markets resulting in a 30% sales revenue increase within the initial 90 days in the role.Gathers and analyzes customer feedback on digital products such as Voice Over IP (VOIP) solutions to proactively initiate retention strategies resulting in a 40% decrease in churn rates.Crafts and implements digital marketing content to engage prospective clients and optimize discoverability, by utilizing strategic SEM techniques resulting in increased customer reach.Prepares, schedules, and analyzes promotions and campaigns based on competitor analysis and customer behavior, working with the marketing team to boost customer engagement.

Led the successful launch of the Sales Performance Assessment tool by working with development teams in an agile environment, improving user engagement by 50% Managed dashboards and reporting initiatives to assess user activity, by setting key success metrics and presenting findings through utilizing effective communication skillsConducted qualitative and quantitative analyses to measure sales performance against Training and Marketing initiatives, ensuring cross-functional teamwork and increasing revenue by 35%Summarized data findings through strategic reviews to identify gaps and trends by comparing and contrasting Training and Marketing KPIs, presenting key strategies to vital stakeholders

Spearheaded the strategy review through pinpointing underlying reasons for sales lost, creating a detailed end-to-end project roadmap, resulting in a 45% increase of sales opportunitiesConducted an ongoing analysis utilizing SQL to standardize sales procedures amongst several teams, ultimately driving results on a quarterly basis of operational efficiency and cohesiono Researched strategic growth points through comparing and contrasting competitors’ market share for the existing product suite, including mobility services and digital products Supported the transformation strategy by tailoring detailed training materials and conducting bi-weekly training and reinforcement sessions for up to 60 representatives at a time

Supported a team of 75 sales representatives with post-sales related issues, by cross-functional collaboration with various customer support teams to arrive at optimal resolutions Provided ongoing training and support trough consistently communicating to sales teams on CRM best practices and functionality, maintaining system standardization amongst all teams Created and maintained documentation for sales representatives’ activities, utilizing high levels of detail orientation to effectively handle multiple client portfoliosProduced resolutions for technological and escalated issues, utilizing critical thinking skills on an ongoing basis