•Serves an 83 unit senior living community as the first line of contact for the apartment community•Welcome and greet all guest who visit the leasing office •Answer all inbound phone calls and maintain a 24 hour follow up turnaround time for voicemails and emails •Use several data tracking systems such as Yardi and Onsite to enter maintenance requests, run applications, add prospective tenants, maintain waitlists, and print leases. •Set up appointments and show apartment units to perspective tenants •Assist with recertification and the renewal process for current tenants•Host resident events monthly

•Educate customers on smart energy usage, how to understand their bills, how to read their meters, and safety tips•Maintain first call resolution by promptly and methodically responding to customer inquiries regarding billing, collections, energy/agency assistance, and emergency situations•Work as a customer advocate to diffuse high tense situations by presenting mutually beneficial remedies to solve a range of problems•Process payment arrangements, extensions, agency commitments, emergency dispatch tickets and non-emergency customer requests, bill adjustments, and high bill meter tests•Ability to keep an expectable service level while answering inbound calls, emails, and any other special project

Supported SHRM’s developing eLearning team with thorough and compassionate customer interaction leadership by handling all modes of communication with internal and external customers and collaborated with team on several projects •Creatively aided a small team in revitalizing an entire learning management system into a more user friendly platform•Solely maintained a 24-48 hour turnaround time on following up and following through with customer's via telephone and email•Administered various financial requests including check/credit card refunds, and invoices while saving a significant amount of money by suggesting alternatives from initial refund requests•Streamlined a more effective way to track and protect data for the company's and customer's security purposes

Assisted throughout the day with inventory, signage, props, samples, cleaning and every merchandising detail that sets The Container Store apart from other retail organizations while selling and engaging with customers •Consistently received exceptional reviews from customers and fulfilling customer's storage and organization needs.•Drove sales by building selling relationships with customers •Used strategic merchandising to highlight slow moving product, thus causing it to sell out and make room on the sales floor

Provided problem identification, analysis, and resolution to the early childhood community regarding the National Child Development Associate Credential (CDA)•Maintained high level of customer service in a busy call center; answering 50-75 inbound calls daily respectively being at the top of my teams performance•Consistently was a high quota performer in outbound call projects to encourage early childhood teachers to attend conferences and events•Collaborated and cross functioned with the human resources department to vet and interview potential early child hood evaluators

Was employed with Navy Federal as an temporary position, throughout my time there my duties included to: •Checked incoming wire request of members sent from various branches for completeness •Moved money quick and efficiently, domestically and internationally•Was available to accommodate member’s needs, and supported team with various projects

Worked in the operations department, working internally and externally to meet specific goals. My operations include : •Provided problem identification, analysis, and resolution •Created new merchant applications to meet the certain deliverable's in a timely fashion •Provided personalized customer service when reaching out to merchants for variety of reasons regarding their account•Received customer satisfaction reports from call monitoring

Worked hands on with various operations, within the sales and finance department. Operations include: •Assisted in the monthly pricing analysis using the electronic tool Sales force•Subscribed trials to prospective customers within the GovWin sector•Assisted in a credit card analysis by tracking and reporting customers billing statements•Executed operational procedure with negligent accounts

Participated in a extensive year long learning and development/apprenticeship program where I've gained business,professional, and hands on career skills.