Dynamic Property Management and Leasing Leader with more than 15 years of proven success in managing large properties. Delivers impeccable customer service consistently while serving as a first line contact for prospective residents. Excels in providing in-person, phone, and email support while communicating clearly and effectively with residents, prospects, vendors, and team members. HIGHLIGHTED QUALIFICATIONSCustomer Service Specialist. Cultivates long-term relationships with residents and vendors by delivering exceptional customer experiences. Serves as the primary point of contact to resolve customer concerns.Computer Systems and Research. Leverages technology tools such as Real Page One Site, AMSI Leasing Software, and Yardi Voyager to manage residents, leasing, documentation and payment processing.Account Management. Upholds the integrity of leasing systems by entering information correctly and maintaining low error rates. Ability to audit ledgers quickly and identify errors.Effective Communication. Proven abilities to communicate effectively in multiple formats.
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Assistant ManagerDayrise Residential, Llc Apr 2023 - Feb 2024Euless, Texas, United States -
Assistant Leasing ManagerGrand Peaks Feb 2023 - Apr 2023Grapevine, Tx• Runs daily reports to establish top priorities and assigns pending tasks to team members to ensure that all deadlines are met and files are up-to-date with accurate information• Ensures that leasing files adhere to regulatory requirements• Contacts residents with to renew lease and coordinate lease terminations• Manages client appointments with prospective residents, including reviewing pricing and amenities, obtaining paperwork, processing payments, and submitting applications• Maintains cleanliness and order of front office, building entrance, grounds, and model home• Meets with Lead Maintenance Technician to obtain status of makeready, test appliances, turn on breakers, and schedule final walks to prepare for new resident move-ins• Monitors incoming traffic and marketing sourcing through the Knox traffic tracking system• Responds to incoming emails and inquiries coming into multiple mailboxes• Served as the point of escalation to resolve lease violations and late payments -
Leasing ProfessionalGrand Peaks Sep 2020 - Feb 2023Grapevine, Texas, United States• Runs daily reports to establish top priorities and assigns pending tasks to team members to ensure that all deadlines are met and files are up-to-date with accurate information• Ensures that leasing files adhere to regulatory requirements• Contacts residents with to renew lease and coordinate lease terminations• Manages client appointments with prospective residents, including reviewing pricing and amenities, obtaining paperwork, processing payments, and submitting applications• Maintains cleanliness and order of front office, building entrance, grounds, and model home• Meets with Lead Maintenance Technician to obtain status of makeready, test appliances, turn on breakers, and schedule final walks to prepare for new resident move-ins• Monitors incoming traffic and marketing sourcing through the Knox traffic tracking system• Responds to incoming emails and inquiries coming into multiple mailboxes• Served as the point of escalation to resolve lease violations and late payments
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Leasing ProfessionalDayrise Residential, Llc Mar 2019 - Aug 2020• Specialized in processing lease renewals and ensuring resident satisfaction• Performed insurance audits to ensure ongoing compliance with regulations and requirements• Provided exceptional customer experiences for prospects, residents, and vendors• Answered busy, multi-line phone system with more than 100 calls per day• Analyzed existing policies and procedures to identify opportunities to improve efficiency
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Leasing ProfessionalMorguard Oct 2017 - Dec 2018• Specialized in lease renewals and resident satisfaction• Provided phone, email, and in-person support to prospects and residents • Responded to leasing inquiries, resident questions, and customer concerns• Purchased move-in gift items for new residents• Maintained CRM system and monitored incoming leads -
Leasing ProfessionalGreystar Apr 2011 - May 2013• Provided phone, email, and in-person support for residents and prospects• Specialized in lease renewals and resident satisfaction• Responded promptly to inquiries, questions, and concerns from residents and prospects• Verified and process payments for rent and bills• Organized and maintained office files• Started out as a temporary employee, then hired on full time
Raven Mcdonald Education Details
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High School Diploma
Frequently Asked Questions about Raven Mcdonald
What is Raven Mcdonald's role at the current company?
Raven Mcdonald's current role is Assistant Manager.
What schools did Raven Mcdonald attend?
Raven Mcdonald attended Trinity High School.
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