Raven Minerva Email & Phone Number

San Francisco, California, Us

As a Content Creator, I curate and consolidate a stream of exciting content to boost engagement, increase social mediainfluence, and draw page views. I employ numerous digital publishing platforms to create structured materials targetingspecific audiences and focus on new trends. Besides this, I help my other colleagues set up OBS, XSplit, light stream, orStreamlabs, provides feedback regarding using streaming bots and commands. I also promote different software, hardware,and video games, using Java script software to create command lines to interact with viewers.

Glen Allen, Va, Us

Provide Technical support and troubleshooting services to end-users who need assistance with their computer hardware and software. Documenting and Triaging service requests; and solving or escalating requests while following the proper escalation procedures. Quickly identifying and escalate high priority incidents within the ticketing system Service Now.Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of the ticket for completeness/quality.Troubleshoots and supports Windows operating systems, advanced MS Office product issues, and other IT issues.

Previously an Information Technology Specialist, I demonstrated superior technical aptitude in multiple systems, efficiently resolved identified issues by conducting strategic troubleshooting. I also performed network troubleshooting, problem diagnosis, information assurance, tested signal flow and linkage to other installations, configured Cisco 3800 series router, Catalyst 2970 Series Switch, ASA 5510 Series Firewall, and Taclane-Mirco (KG-175D) Network Encryptor. Moreover, I received, inspected, secured, delivered, and turned the organization and installation supplies/equipment to proper storage. I created and updated records within the active directory database, maintaining records of message activity and switching equipment.

Richfield, Minnesota, Us

Helped with company program, transferred data, and switched cellular providers, building positive customer experience and proper promotion to increase sales.Drove superb customer experience by extending hands-on support integrating all systems ranging from mobile to home devices.Took equipment inventory, receiving and stocking products, ensuring correct data entry of products reflected in the company database, and reporting any damaged, stolen, or missing merchandise.Operated certain types of machinery to acquire high-up merchandise for customers, securing proper handling and shipping of products from company inventory to clients.

Blue Bell, Pennsylvania, Us

During my career at Unisys, I oversaw daily operations, provided technical support for accessing Army Knowledge Online and Enterprise Email, assisting users with data analysis, and setting up personal or government laptops for home use. My duty includes responding to CRM and SRM (Remedy) tickets concerning installation, configuration, and Enterprise Email or AKO account issues. I used basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures, utilizing Bomb Guard to remote into the user’s government computer to fix issues, following strict compliance to policies. Furthermore, I provided excellent customer support, addressing complex problems analysis of business needs to the user’s local Network Enterprise Center to assist customers further, tracking all tickets used and completed using Microsoft Excel.

High School Diploma

Information Technology