Raven Mitchell Email & Phone Number

Ohio, United States

Coordinated and facilitated weekly stakeholder meetings, documenting key actions and decisions to ensure alignment on project objectives.Maintained project documentation and ensured adherence to frameworks, resulting in 100% compliance with regulatory and internal standards.Created and maintained a comprehensive project management calendar, ensuring the.

California, United States

Developed operating procedures reducing costs of labor by 30% and office overhead by 10%Processed and Audited 2500+ cases a monthly Monitored 30000 active ATMs and used outputs to guide funding strategiesAnalyzed data to identify trends or relationships among variables using specialized softwareRecommended data-driven solutions to key.

• Analyzed information to choose the best solution and solve problemsRemotely inspected equipment to identify the cause of errors and defectsAnswered 80+ calls daily conferring with customers to troubleshoot problemsLed.
• Point of contact for onsite maintenance technicians
• Processing following up on tracking of shipments in regards to replacement parts
• Utilize company's proprietary technology to monitor, maintenance, troubleshoot ATMs remotely
• Answer calls to assist customers with failed ATM transactions
• Maintain high levels of customer satisfaction even in escalated high stress calls and encounters

Los Angeles Metropolitan Area

I fulfilled contracted services in an administrative support roleAnswering customer emails and live chat via ZendeskPoint of contact for customer service escalations Processing returns and following up on tracking of shipments and packagesUtilize company's proprietary technology to document orders, returns and process refunds and reshipmentsAnswer calls to.

Lausanne Metropolitan Area

Dispatched service vehicles to appropriate locations, according to customer needsRecorded and maintained records of customer requests, services performed, charges, expenses, and dispatch informationModerated all communications within 50 assigned territoriesReferred unresolved customer grievances to designated departments for further investigationCoached.

Front Desk AgentHandled cash and credit card transactions accurately and confidently. Resolved technical problems regarding payment issues.Coordinated transportation and reservations to airports, meetings, or local dining Strengthened communication between Front Desk and Housekeeping departmentEstablished strategy to route method of payment to PM.