Raven Mitchell Email & Phone Number

Ohio, United States

Coordinated and facilitated weekly stakeholder meetings, documenting key actions and decisions to ensure alignment on project objectives.Maintained project documentation and ensured adherence to frameworks, resulting in 100% compliance with regulatory and internal standards.Created and maintained a comprehensive project management calendar, ensuring the fulfillment of each project's goals and objectives.Developed and produced detailed reports for stakeholders, facilitating data-driven decisions across multiple projects.Tracked project financials, created work orders, and validated invoices, ensuring 100% accuracy in financial reporting and vendor payments.Served as liaison for 100+ projects, ensuring seamless communication between internal and external stakeholders.

California, United States

Developed operating procedures reducing costs of labor by 30% and office overhead by 10%Processed and Audited 2500+ cases a monthly Monitored 30000 active ATMs and used outputs to guide funding strategiesAnalyzed data to identify trends or relationships among variables using specialized softwareRecommended data-driven solutions to key stakeholdersCollaborated in presenting research results to stakeholdersFacilitating correspondence between Financial institutions and Armored Carriers to dispatch cash services to our ATM’s nationwide.Reliably managing all vendor emails and request with prompt urgencyResearched, processed, and closed assigned inquiry cases according to SOP guidelinesMeticulously reviewing and completing load confirmations, both scheduled and unscheduledBalancing and maintaining a Google sheet used by the department for Emergency Cash Balances organized by BranchRegularly reviewing low cash reports and predicting outcomesPromptly dispatching cash as needed based on established algorithms and Logics

Analyzed information to choose the best solution and solve problemsRemotely inspected equipment to identify the cause of errors and defectsAnswered 80+ calls daily conferring with customers to troubleshoot problemsLed the implementation of a crash reporter and used findings to reduce customer support calls by 30%Provided colleagues with guidance in resolving escalated complaints and disputesTeamed with people and culture team to facilitate team building activities, increasing morale and productivity by 60%Initiating and following up on emails to vendors and internal departments via Gmail• Point of contact for onsite maintenance technicians• Processing following up on tracking of shipments in regards to replacement parts• Utilize company's proprietary technology to monitor, maintenance, troubleshoot ATMs remotely• Answer calls to assist customers with failed ATM transactions• Maintain high levels of customer satisfaction even in escalated high stress calls and encounters• Present trends and solutions in department meeting• Identify upward trends in ATM errors, downtime, and glitches• Provide insightful information on how to improve best practices to managers• Maintaining a self motivated drive to recall and implement troubleshooting tactics and problem solvingsolutions

Los Angeles Metropolitan Area

I fulfilled contracted services in an administrative support roleAnswering customer emails and live chat via ZendeskPoint of contact for customer service escalations Processing returns and following up on tracking of shipments and packagesUtilize company's proprietary technology to document orders, returns and process refunds and reshipmentsAnswer calls to assist customers with order fulfillment Maintain high levels of customer satisfaction even in escalated high stress calls and encountersWarm transferring and screening callsFollowing complex instruction in assembling and disassembling workspace equipmentWorking in a team intensive environment to achieve a common goalCataloging equipment and labeling for inventory and retrieval

Lausanne Metropolitan Area

Dispatched service vehicles to appropriate locations, according to customer needsRecorded and maintained records of customer requests, services performed, charges, expenses, and dispatch informationModerated all communications within 50 assigned territoriesReferred unresolved customer grievances to designated departments for further investigationCoached coworkers in resolving escalated complaints and disputesDesigned training materialsInteract directly with customers via phone, text, chat and email to accomplish business objectivesUnderstand company's scope: value proposition, operational processes and growth potential. Ability to explain these items appropriately and articulately as neededUtilize company's proprietary technology to connect members with our nationwide partner networkAnswer calls to assist customers with order fulfillment and service executionAnalyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutionsMaintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time framesThinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Front Desk AgentHandled cash and credit card transactions accurately and confidently. Resolved technical problems regarding payment issues.Coordinated transportation and reservations to airports, meetings, or local dining Strengthened communication between Front Desk and Housekeeping departmentEstablished strategy to route method of payment to PM account.Assisted Sales Executive by providing information regarding conference and banquet spaces.Managed intake and distribution of amenities to VIPs.