Raven Neale

Raven Neale Email and Phone Number

Client Engagement & Retention| Customer Service + Loyalty | Sales | Administration | Stakeholder Engagement @ Clear Lease
Raven Neale's Location
Melbourne, Victoria, Australia, Australia
About Raven Neale

I'm a personable, self-motivated customer relationship specialist with 20+ years’ experience in customer service and sales roles in the telecommunications and finance industries. I quickly build rapport and relationships with diverse clients and customers, enjoying the challenge of resolving issues in complex, fast-paced working environments. I use my empathy, listening and an understanding of customer needs – in addition to a solid understanding of policy and process – to provide comprehensive solutions that suit all parties.I also have a creative side as an artist and entrepreneur, with a side-business custom painting guitars.Key skills include:► Customer Relationship Management + Customer Service► Communication ► Stakeholder Engagement► Problem Resolution► Administration► Creativity

Raven Neale's Current Company Details
Clear Lease

Clear Lease

View
Client Engagement & Retention| Customer Service + Loyalty | Sales | Administration | Stakeholder Engagement
Raven Neale Work Experience Details
  • Clear Lease
    Retention Specialist
    Clear Lease Jul 2021 - Present
    Melbourne, Victoria, Australia
    View
  • Stratton Finance
    Novated Leasing Administrator
    Stratton Finance Mar 2021 - Present
    Melbourne, Victoria, Australia
    ► Built and developed strong relationships with current Stratton finance clients, approaching those who were close to completion of their loan to discuss and promote re-financing options.► Provided detailed and complex information to clients around loan information, payout, and valuations, providing various options based on their unique situation.► Proactively identified and pursued sales opportunities via phone and email, building rapport, identify customer needs and highlighting associated sales opportunities.► Regularly exceeded KPIs on call volume and conversion ratios.► Received several customer commendations via email over my period of employment.
    View
  • Telstra
    Customer Sales + Service Consultant
    Telstra Feb 2006 - Dec 2017
    Altona, Victoria, Australia
    ► Provided outstanding customer service and sales advice to Telstra customers, ensuring a high level of customer service while meeting sales targets.► Determined customer needs and tailored the right solution for them, providing a professional and personalised service.► Built strong customer relationships to drive repeat business.► Consistently received high customer service ratings, winning multiple Telstra Awards for Outstanding Customer Service.► Won several awards for sales achievements, including entry to the Telstra Million Dollar Club in 2010, for $1M of sales over four years, and a recognition award for highest gross profit for the store in 2011.
    View
  • Telstra
    Floor Manager
    Telstra Jul 2013 - Dec 2014
    Altona, Victoria, Australia
    ► Greeted customers to understand their needs, triaging them to the appropriate staff member.► Managed customer flow including managing appointments, to ensure enquiries were dealt with as promptly as possible.
    View
  • Mobitel
    Roaming Manager
    Mobitel Apr 2004 - Jan 2006
    Melbourne, Victoria, Australia
    ► Managed various Mobitel stores on a temporary basis, filling staffing gaps due to leave or recruitment delays. ► Supervised staff, undertook stock audits and ordering, and reported to head office on sales and KPIs.► Launched and temporarily managed the new Elizabeth Street store.► Reviewed store process, staff customer service and performance, and store layout and visual merchandising.
    View
  • Mobitel
    Store Manager + Sales Representative
    Mobitel Mar 1999 - Jan 2006
    Melbourne, Victoria, Australia
    ► Managed several different Mobitel stores, including Greensborough, Doncaster, Knox and Southbank, training and managing up to three staff.► Sold and provided customer service for Optus and other brand telecommunications products and services.►Ordered stock and ensured it was well displayed through quality visual merchandising.► Undertook weekly reporting of staff KPI’s and store sales figures.
    View

Raven Neale Skills

Painting Drawing Guitar Playing

Raven Neale Education Details

  • Mobitel Communications
    Mobitel Communications
    Sales + Management

Frequently Asked Questions about Raven Neale

What company does Raven Neale work for?

Raven Neale works for Clear Lease

What is Raven Neale's role at the current company?

Raven Neale's current role is Client Engagement & Retention| Customer Service + Loyalty | Sales | Administration | Stakeholder Engagement.

What schools did Raven Neale attend?

Raven Neale attended Mobitel Communications.

What skills is Raven Neale known for?

Raven Neale has skills like Painting, Drawing, Guitar Playing.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.