Raven Singleton Email & Phone Number

Colorado Springs, Colorado Area

• Customer Preservation Consultant - Primarily handles inbound calls from customers seeking to cancel their policy. Additionally, Preservation Consultants handle inbound calls from existing and prospective customers..
• Builds trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
• Helps customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
• Educates customers on our insurance products and services while cross selling additional Progressive products
• Remains flexible and stays current on products, services and procedures in order to better meet the needs of the customer
• Uses software applications (Policy Pro, FAO, and DAQ) to track and gather information and answer inquires

• Assists in the coordination of the Green Dot program
• Serves as a primary trainer for Green Dot and a member of the Green Dot leadership team
• Facilitates bystander intervention trainings and overviews for students, faculty and staff
• Builds trusting and meaningful relationships with Students, Faculty and Staff
• Leads change by influencing students to become involved, and challenging staff to identify early adopters with social influence to help lead positive cultural change on campus
• Manages multiple concurrent projects and meet deadlines

Oklahoma City, Oklahoma Area

• Served as a key advisor for coaching insurance agents through using internal systems
• Educated and informed insurance agents on company systems and insurance guidelines
• Worked independently to make responsible decision while maintaining confidentiality
• Analyzed and interpret policy guidelines on a case by case basis
• Provided billing assistance
• Bettered the book of business for the insurance group by tracking and resolving system defects