Raven Singleton Email & Phone Number

Colorado Springs, Colorado Area

Customer Preservation Consultant - Primarily handles inbound calls from customers seeking to cancel their policy. Additionally, Preservation Consultants handle inbound calls from existing and prospective customers. Consultants identify customers' insurance needs and resolve problems by educating and answering questions from customers regarding coverages, rates, and billing issues. Consultants provide policy reviews (general or in-depth), recommending tailored packages of coverages, and by selling the benefits of remaining, or becoming a Progressive customer. • Builds trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently• Helps customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments• Educates customers on our insurance products and services while cross selling additional Progressive products• Remains flexible and stays current on products, services and procedures in order to better meet the needs of the customer• Uses software applications (Policy Pro, FAO, and DAQ) to track and gather information and answer inquires• Utilizes different approaches to retain existing customers or close the sale• Builds, maintains and repairs customer relationships that inspire trust• Assists consumers who started a quote online • Handles inquires or transactions for multiple lines of business

• Assists in the coordination of the Green Dot program• Serves as a primary trainer for Green Dot and a member of the Green Dot leadership team• Facilitates bystander intervention trainings and overviews for students, faculty and staff • Builds trusting and meaningful relationships with Students, Faculty and Staff• Leads change by influencing students to become involved, and challenging staff to identify early adopters with social influence to help lead positive cultural change on campus• Manages multiple concurrent projects and meet deadlines• Manages Social Media marketing plan• Delegates tasks to student workers• Distributes resource materials to students on violence prevention • Compiles data for monthly, quarterly and annual reports• Attends several developmental workshops, seminars, trainings and conferences • Serves as a confidential resource and victim advocate for students• Reviews applications for the National Association of Campus Activities (NACA)• Conducts brief assessments and motivational interviews with mandated students who have violated the UCM alcohol or drug policy, as well as individuals who are voluntarily participating in motivational interviewing services or tobacco sensation coaching

Oklahoma City, Oklahoma Area

• Served as a key advisor for coaching insurance agents through using internal systems• Educated and informed insurance agents on company systems and insurance guidelines• Worked independently to make responsible decision while maintaining confidentiality • Analyzed and interpret policy guidelines on a case by case basis• Provided billing assistance• Bettered the book of business for the insurance group by tracking and resolving system defects• Administered policy fixes by updating the policy with correct information in order to allow the policy to automate future renewals rather than manual • Analyzed and interpreted system guidelines to make exceptions• Processed endorsements received by system generated requests• Produced revenue for the company by stopping premium leakage and maintaining data integrity through validation• Verified Insurance for the DMV and mortgage companies (processing proof of insurance cards for members)• Verified and corrected policy membership information • Managed and delegated tasks to team members• Completed quality audits to improve quality standards of the insurance group• Joined the Regional Diversity Council (RDC)• Joined the Floor Emergency Assistance Team (FEAT)