• Sorted, inspected, counted, packed plastic parts as directed.• Performed certain quality assurance tasks on the manufactured parts.• Counted and stacked boxed parts in skid.• Prepared workstation daily with boxes and tools needed

• Receive applications.• Open envelopes and verify contents.• Remove staples, paper clips, etc.• Prepare documents for scanning.• Scan documents into the system for data entry clerks.• Identified errors and suggested appropriate edits.

• Maintained up-to-date knowledge of the products.• Collaborated with cross functional teams and helped educate other associates on tools, tasks, and resources.• Communicated effectively and developed interpersonal skills for providing customer service.• Being flexible to the needs of the business to work in other areas, tracking goods, maintaining in-stock levels, and controlling shrinkage in a timely manner.• Understand the processes and specifications related to quality of various types of produce merchandise (for example, taste, preparation method or use, seasonality).• Prepared (trim, crisp, package, scale) products according to established standards• Maintained product safety and following company sanitation guidelines.• Adhered to applicable laws, regulations, and company policies related to produce quality.

• Responsible for the day-to-day operations and production levels of the assigned department under the guidance of the Operations Manager• Kept management informed of status and timelines for all issues.• Instructed, guided, and supervised a team which consisted of a group of customer service representatives ranging in size from 10 to 50.• Trained, developed, and motivated the department staff on strategies and techniques, applicable laws and regulations, and company policies and procedures.• Worked closely with upper-level management to optimize efficiency and quality of all operational functions.• Maintained good communications with major clients.• May prepare or direct the preparation of specialized status reports for clients.• Used various reports and statistics, regularly monitors, and evaluated individual and group performance toward achievement of goals.• Took appropriate disciplinary action as necessary.• Analyzed and resolved work problems.• Analyzed past and present call patterns and volumes to determine future staffing levels.

• Provide front-line, first level supervision and leadership to customer service representatives (CSR) with the goal of meeting program objectives and customer service level agreements.• Supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems as needed.• Performed tasks to assure project and program service level requirements and goals are met.• Assumed leadership responsibility for departmental tasks and contact center activities as required.• Participated in meetings and recommended changes to policies and procedures.• Supported and enforced contact center expectations.• Assisted with escalated issues or cases as needed.• Evaluated employee key performance indicators and identified training needs and development opportunities.• Developed work schedules and assigned duties to direct report personnel to ensure efficiency.• Discussed job performance concerns with employees to identify causes and issues.• Participated in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.• Evaluated employees' job performance and recommended appropriate personnel action.• Performed other duties as assigned by leadership.

• Responsible for answering both inbound and outbound calls.• Proficiency in multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.)• Worked effectively as a team player with physicians and staff.• Responsible for answering both inbound and outbound calls.• Served patients by answering inquires; questions and provided accurate information.• Assisted in the organization of efficient patient flow by communicating effectively to others, demonstrating problem solving skills and competently performing patient care activities.• Maintained patient confidence by appropriately securing patient information and completing patient related tasks in a timely manner.• Requires ability to work with diverse people and deal effectively with angry and/or upset customers.