Raven Webster Email & Phone Number

Charlotte, NC, US

• Perform in-depth research and analysis to identify and rectify any discrepancies in customer accounts, ensuring accuracy and customer satisfaction.
• Proactively engage with clients to resolve issues related to utility bills, providing exceptional customer support, and maintaining positive relationships.
• Handling correspondences pertaining to customer accounts, promptly addressing inquiries and concerns to uphold high service standards.
• Collaborate with the team to address concerns, contribute to new hire training, and efficiently manage account consumption for optimal success.
• Implement streamlined processes, achieving the milestone of processing 5,000 accounts monthly, demonstrating a commitment to operational and scalability

Charlotte, NC, US

• Deliver exceptional customer support for payment inquiries, educational products, and process timeliness through phone, email, and chat channels, navigating a fast-paced, high volume environment characteristic of.
• Oversee and manage the end-to-end case processes, including efficient case routing, while consistently meeting and maintaining daily metrics to ensure optimal workflow performance.
• Identify product capabilities and troubleshoot areas of concern for customers, facilitating timely resolutions and ensuring a positive customer experience.
• Collaborate seamlessly with internal and external teams fostering effective communication and partnerships to enhance the overall customer experience.
• Achieve a significant performance metric by completing an average of 50 cases per day, showcasing a high level of efficiency, responsiveness, and commitment to resolving customer issues promptly.

Charlotte, NC, US

• Successfully managed a high-volume of electronic payments through various channels within the client’s service level agreement, showcasing the ability to handle tasks efficiently.
• Thrived in a high matrixed and cross functional environment, consistently delivering work with excellence, timeliness, and accuracy.
• Exceeded expectations by consistently processing 3,000 payments monthly, demonstrating not only efficiency but also a commitment to meeting and surpassing performance targets.
• Played key role in facilitating training for new hires and partners at all levels, contributing to their success and aligning with the customer success manager’s responsibility to ensure that the entire team is well.
• Conducted team meetings and provided coaching on policies and procedures, fostering a collaborative and informed team environment.

San Francisco, California, US

• Performed administrative duties such as maintaining employee database, and sorting emails for the HR staff
• Assisted in interview prep for candidates’ duties included but not limited to preparing training guides, educating on benefits and compensation
• Conducted phone screenings to seek out the best candidates
• Assisted in updating job ads and conducting background checks and drug screens
• Attended job fairs and hiring events to find possible candidates’ discussing the positions open and providing instructions on how to apply.

• Aided with the onboarding process
• Posting job openings on several job boards
• Guided candidates through the hiring process and kept track of progress
• Attended job fairs and hiring events to find possible candidates,’ discussing open positions, and providing instructions on how to apply