Raven Mclean Email & Phone Number

Chattanooga, Tennessee, United States

Morrisville, North Carolina, United States

• Precisely evaluated and verified patients’ medical benefits and eligibility (benefit investigations) with government and commercial insurance companies, such as BCBS, Cigna, Aetna, etc.
• Maintained frequent phone contact with provider representatives and third-party customer service representatives, protocols, and third-party requirements regarding billing.
• Actively maintained current working knowledge on CPT and ICD-9 coding principles, government regulations.
• Confirmed all prior authorizations needed to be obtained by the provider in order for the patient to receive medication.
• Provided exceptional customer service to internal and external customers by providing accurate, courteous responses
• Maintained and updated patient records using the Salesforce software to ensure only the correct and most accurate information is displayed.

Greensboro, North Carolina, United States

• Utilized Chrome River software to ensure reports are updated with recent information.
• Maintained, audit, and updated over 3,000+ student records using the Banner (ERP) system.
• Consistently sent out emails to staff for them to update their travel cards, expense reports, and submit any outstanding T-card charges.
• Tracked reimbursements to travelers using Banner Finance software by analyzing Vendor detail history and Vendor amounts charged to company account.

Houston, Texas, United States

• Created, updated, and maintained Material Master Data in ECC and SRM for over 10,000 materials.
• Plans and coordinates testing for new functionality getting added to new job roles.
• Executed Required Tests (Unit, System, Functional, Interface, Regression, Performance, Integration, and/or Interoperability). Coordinates testing with selected end-users in a test environment as applicable.
• Documented enhancements and defects.
• Created appropriate test data to ensure the customized transactions will execute properly.
• Developed job aids to document customized functionality to ensure the end-user can properly execute the transaction.

Dunn, North Carolina, United States

• Promoted and sold benefits, offerings, and services offered by the company.
• Communicated and interacted with guests to build an inclusive guest experience.
• Utilized store product knowledge to assist customers with locating items and providing advice for purchase decisions.
• Handled, organized, and stocked merchandise for shelves.
• Maintained and cleaned store displays and active areas.

Bachelor Of Science - Bs, Business Information Technology

Activities and Societies: Bombshells in Business, American Marketing Association,

High School Diploma, Accounting And Business/Management, 9-12

Activities and Societies: •Beta Club •National Honor Society