An experienced Marketing Executive with a demonstrated history of working in Sales, Collections, Client Retention. Skilled in Customer Satisfaction and Real Estate Transactions. Strong support professional with a Bachelor of Science in Business Administration Major in Marketing Management from Polytechnic University of the Philippines.
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Executive AdminTalent GemsMetro Manila, Philippines -
Chief Hr & Recruitment ManagerIhr Buddy Sep 2022 - PresentUnited States• Develop and Implement Recruitment Strategies: Design and execute effective recruitment plans that align with the startup's goals and culture. • Manage the Hiring Process: Oversee the entire hiring process from job posting to onboarding, ensuring a smooth experience for candidates and hiring managers. • Sourcing Candidates: Utilize various channels to identify and attract potential candidates, including job boards, social media, and networking events. • Screen and Evaluate Candidates: Conduct initial screenings, interviews, and assessments to evaluate candidates' qualifications and fit for the organization. • Maintain Recruitment Metrics: Track key performance indicators such as time-to-fill and cost-perhire to assess the effectiveness of recruitment efforts. • Build Relationships: Establish and maintain strong relationships with hiring managers to understand their needs and provide guidance on best hiring practices. • Employee Onboarding and Training: Develop and implement onboarding programs for new hires to ensure they are effectively integrated into the company. • Policy Development: Assist in the creation and implementation of HR policies and procedures that comply with labor laws and support the organization's culture. • Performance Management: Support performance appraisal processes and provide guidance to managers on employee development and feedback. • Employee Relations: Address employee concerns and facilitate communication between staff and management to foster a positive work environment. • Compliance and Record Keeping: Ensure compliance with employment laws and maintain accurate employee records. • Support Diversity and Inclusion Initiatives: Promote diversity and inclusion within the workplace by implementing relevant hiring practices and programs. -
Lead Generation ExecutiveWinsales Apr 2021 - Oct 2022Maryland, United States• Making cold calls or reaching out to prospects.• Maintaining a database of contact information.• Handling complaints and negotiations.• Negotiating with clients, solving any problems and making sure deadlines are met• Making ‘pitches’ to win new business• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. -
Business Development RepresentativeWinsales Apr 2021 - Oct 2022Maryland, United StatesRoutine tasks are likely to include:• Meeting with other executives to discuss clients’ project goals, progress and outcomes• Compiling and analyzing data to find trends.• Developing sales strategies and setting quotas.• Staying current on company offerings and industry trends.• Working with account planners to devise a campaign that meets the client’s brief and budget• Presenting campaign ideas and costings to clients• Checking and reporting on the campaign’s progress• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. -
Senior Recruitment SpecialistAssistantly May 2021 - Sep 2022Irvine, California, United States• Source and recruit candidates by using databases, social media etc• Screen candidates resumes and job applications• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes• Send qualified and prescreened applicants to Director of Operations for the next step of the hiring process. -
Lead Project ManagerSalez Engine Dec 2020 - Apr 2021Toronto, Ontario, Canada• Building a list of leads • Qualify prospects an initiate engagement via telephone• Learn to manage complex enterprise sales throughout the sales cycle;• Efficient management of the sales pipeline using Salez Engine processes;• Meet personal targets and work towards Salez Engine sales goals and profitability;• Provide general administrative support to the sales team. Organizing documents, and rearrange schedules as needed.• Maintain well organized, up-to-date and accurate sales information and activityreports in Salesforce CRM system.
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Sales ExecutiveSalez Engine Dec 2020 - Apr 2021Toronto, Ontario, Canada• Locate and screen potential clients be it sellers or buyers • Take inbound and outbound calls via Dialpad, Salesforce CRM & Ring Central to determine the overall interest of prospective clients and eliminate clients who aren’t interested.• Answer any questions the client might have and handling possible complaints.• Manage, nurture and convert inbound leads into sales opportunities;• Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities.• Assess and analyze a prospects current process and requirements;• Attempting to contact prospective clients who you have been unable to contact.• Keeping a detailed log of calls, including those which were not answered.• Maintain well organized, up-to-date and accurate sales information and activityreports in Salesforce CRM system.• Searching for possible realtor partners and collating their contact details using Realtor & Yellowpage website• Plotting and arranging schedules of partnered realtors• Schedule prospect appointments via Calendly, Salesforce CRM & Google Calendar• Track all results and create a clear reporting system• Email clients, both current and prospective, answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed
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Lead Generation SpecialistDevallé Development Jan 2020 - Apr 2021Beverly Hills, California, United States• Taking inbound and outbound calls via Calltools.• Schedule appointments by submitting customer details on Podio.• Locating real estate property value through Zillow & Redfin.• Qualifying prospects & initiating engagement via telephone• Track all results and create a clear reporting system• Adding documentation & disposition on every call. -
Senior Business Process Specialist - Edf EnergyTata Consultancy Services Jan 2020 - Oct 2020Taguig, National Capital Region, PhilippinesSenior Process Consultants serve as the primary point of contact for EDF Energy & their clients during the course of an engagementSenior Process Associate Responsibilities are:• Taking inbound and outbound calls• Handling Customers follow-up inquiries & complaints via Email.• Complaints and Escalation Handling• Setting up an appointment for new clients.• Collecting dues on accounts through credit or debit payment• Acquiring new contracts to retain current customers• Update and document accounts, including orders, escalations, and transactions. • Liaise with other division to ensure flow of services and clear communication. -
Collections Specialist - SiriusxmAfni, Inc. Jun 2018 - Jan 2020PhilippinesCollections Specialists main tasks are as follows: • Demonstrates ownership of every interaction to achieve successful first time resolution on all contacts• Collecting overdue balance on customer's account via credit/debit card payment or check.• Offering Downgrade strategies to keep customers.• Explaining when the subscription started and calculating prorated charges.• Explaining different line of items included on customers billing.• Processing of customer's payment via credit or debit card.• Handling radio technical issues - refreshing signal, replacement & etc.• Adding documentation & disposition on every call. -
Inbound Sales Associate - Sirius XmAfni, Inc. Jun 2018 - Jan 2020Quezon City, National Capital Region, Philippines• Acquiring customers details for account creation.• Signing up customers for discounted plans• Explaining the coverage of the plan chosen by the customer.• Providing step by step directions on how to sign up on the website to take advantage of mobile apps.• Getting customer's agreement to sign up for regular price subscription once discounted plan expires.• Adding documentation & disposition on every call. -
Customer Retention ExpertAfni, Inc. Jun 2018 - Jan 2020• Offering downgrade strategies & discounted plans to keep customers.• Calculating charges and explaining items on customer's bills.• Providing concessionaire refund & discounts if necessary.• Signing up customers to auto-renewal plans• Processing of customer's payment via credit/debit card or checks.• Cancel customer's subscription once they disagree to continue the service.• Processing of refunds for closed accounts.• Adding documentation & disposition on every call. -
Seller Support Expert - AmazonConcentrix Apr 2017 - Jun 2018PhilippinesDrives sales for Amazon through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to seller's questions. Directs sellers by escorting them to racks and counters.• Establish & maintain productive working relationships with current sellers.• Provides prompt and efficient service to Amazon Sellers through phone & email• Works with multiple technology applications to resolve Seller contacts• Optimizing listing issues such as stranded, blacklisted, gated & hazmat• Processing of return and refund claims for damaged, lost items sent back on the FBA warehouse.• Maintaining good Seller Central account health• Managing reports for client's fulfillable, lost & damaged inventory • Liaise with other departments like Customer Service for order support issues.• Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts -
Talent Acquisition SpecialistVxi Global Solutions, Llc Nov 2015 - Apr 2016National Capital Region, Philippines• Conduct sourcing activities in order to fill open positions• Coordinating with Hiring Managers to identify staffing needs.• Sourcing potential candidates through applicant & employee referral programs.• Finding potential candidates through social platforms and professional networks.• Organize and attend job fairs and recruitment events -
Marketing TraineeVxi Global Solutions, Llc Nov 2015 - Apr 2016National Capital Region, Philippines• Social media account handler • Stay Up-to-Date with Industry Trends• Lead employer branding initiatives• Creating SWOT Analysis -
Recruitment TraineeVxi Global Solutions, Llc Nov 2015 - Apr 2016Metro Manila, National Capital Region, Philippines• Plan interview and selection procedures, including screening calls, assessments and in-person interviews• Assess candidate information, including resumes and contact details, using our Applicant Tracking System• Conducting initial interviews of the applicants to assess their proficiency• Calling applicants to schedule their onsite schedule application.• Assist with Hiring Process• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc.) and Internet browsing
Raven C. Education Details
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Major In Marketing Management -
Nyongani School IncorporatedConsistent Achiever
Frequently Asked Questions about Raven C.
What company does Raven C. work for?
Raven C. works for Talent Gems
What is Raven C.'s role at the current company?
Raven C.'s current role is Executive Admin.
What schools did Raven C. attend?
Raven C. attended Polytechnic University Of The Philippines, Nyongani School Incorporated.
Not the Raven C. you were looking for?
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Karen Raven Costello, MSS, LSW, OSW-C
Mission-Driven Oncology Care Leader Bringing Social Work And Navigation Skills Together With Clinical Operations ExpertiseGreater Philadelphia -
Raven Profit, MPH (c)
United States
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