Processing and verifying both monetary and non-monetary request as per requirement.Member of multiple groups across global sites – Lead Coordinator for “CPG PROCESS - HYD”,Member of Invalid Redirect Group”, Process Resolution Expert”Oversees team operations & provides Supervision/ support to team staff.Assure that all team members have the required education and training to effectively participateon their assigned process.Familiarize the team with the customer needs, specifications, design targets, design developmentprocess, design standards.Maintaining a brief report on the daily tasks of the team and forwarding the same to the managerAdditional Responsibilities:Track team occupancy, assign and initiate work flow (both Process & Verification).Discuss the issues and brief upcoming task with the team in team meetings.Update the reporting manager about the workflow, upcoming tasks and weekly team updates.Prepare Workflow for increase in Quality of Transaction Processing.Expertise skills in over 90% of work handled in HYD puts me in commanding place to handlemajor problem resolutions.Processing and verifying both monetary and non-monetary request as per requirement.Active member of FOF (Fun on the Floor) and FT Recreation team.Study underperforming associates and work with them to improve their performance – By mentoring andcoaching.Spear head rollouts and ensure smooth workflow.Document and study internal error reports (As-Offs, ITR & Holdover) and figure out training requirements to help improve quality scores of the site.Point of contact for major process transition and resolutions expertWork closely with team in US to update Policies and Procedure.One-one sessions with underperforming associates to understand their pain areas and work closely with them until they show significant improvement.Conduct review sessions for various work types and circulate updates and watch outs.