Ravene Harris Email and Phone Number

•Successfully resolved guest complaints on cleanliness, improving guest satisfaction scores.•Implement room inspection checklist, resulting in a 25% reduction in guest complaints related to cleanliness.•Develop and implement a training program for new housekeeping staff, resulting in improved efficiency and consistency in cleaning procedures.•Receive consistently positive feedback from guests for keeping high cleanliness standards.•Collaborate with maintenance staff to find and address maintenance or repair issues, ensuring a safe and comfortable environment for guests and staff.•Help in the planning and executing large-scale events, ensuring all cleaning and setup requirements are met on time and to the highest standards.•Develop and keep positive relationships with guests, addressing any concerns or requests promptly and effectively.

•Served as a direct point of contact and assisted providers with the claims and appeals process.Researched reasons for denials and provided correct information to patients and providers.•Verified and gave prior authorizations and adhered to HIPAA guidelines to ensure patient privacy.•Helped in developing and launching a new customer loyalty program, resulting in a 10% increase in customer retention and repeat business.•Successfully handled an average of 50 customer inquiries daily, exceeding the company's target of 40.Recognized as the top-performing customer service representative for consistently meeting and exceeding monthly sales targets.

•Received multiple customer service commendations for providing exceptional help and resolving customer complaints promptly and satisfactorily.•Developed and executed a customer loyalty program, increasing repeat customer visits by 15% and overall customer satisfaction ratings by 20%.•Helped in the visual merchandising of the store, resulting in a 10% increase in sales of featured products.•Maintained correct and organized stockroom inventory, reducing stockouts by 25% and ensuring efficient product replenishment.