Glen Raven Email & Phone Number

Selma Nc

Raleigh-Durham, North Carolina Area

Hired as contracted logistics professional offering services for key account in these areas: Warehouse Management, Continuous Improvement, Productivity Maximizations, Process Improvements, Effective Employee Engagement (3E); in all areas provide insight and improvements to team building, empowering and motivating leaders at all levels and positive bottom line financial results.

Four Oaks, North Carolina

General Manager of a struggling start-up facility in Four Oaks, NC, relocated from Milwaukee where I trained the AGM as my replacement. Improved thru-put by 55% using LEAN methodology; improved our safety record from the worst lost time facility in the network to one of the top facility with an 18-month period. Hired and trained over 70% of the leadership team; reduced turnover, and improved Teammate Engagement Scores. Solidified GENCO’s renewal of a 3-year contract with the contracted Customer. (Becton Dickson). Developed and directed programs to ensure the efficient and cost-effective operation and utilization of the facility. Developed a forward knowledge of work volumes to ensure proper staffing and scheduling in accordance with customer requirements. Planned and recruited for long-range labor needs and space utilization based on sales forecasts and input from customer. Developed processes and measurements necessary to meet DC productivity goals and monitor process improvements. Assured that customers receive the required level of operations and administrative support to exceed customer’s expectations. Provided direction in the development and maintenance of necessary warehouse management systems. Created inventory control processes and measurements to provide levels of inventory control to meet contractual requirements. Developed and directed programs to ensure the efficient and cost-effective operation and utilization of the facility. Evaluated space utilization and make recommendations and implement ways to increase capacity as needed by changing business volume. Monitored the space layout to ensure that it continued to meet our customer and GENCO requirements and standards.

Milwaukee, Wi

Hired as Director of Operations by GENCO at their new acquisition company in Milwaukee, WI. Promoted to Vice President in 2008 Managed Operation of a 250K square foot pharmaceutical Returns facility that serviced over 80 major pharmaceutical manufacturers and 15 top retailers, including CVS, Walmart, and Walgreen pharmacies. Improved productivity thru-put 150% in 3 years, reduced operating expenses by 75% through process improvement using both 6 Sigma and LEAN methodology. Reduced turnover by 50% through improved leadership, training, and employee engagement and empowerment.➢ Through Operations Management assure that our customer’s orders are received, picked, and shipped in a timely fashion within prescribed service levels, productivity standards, and company cost levels. Developed and monitored an effective operation that ensured paperwork was processed accurately and promptly. Through Operations Management control and direct all transportation into and out of the facility to meet our customer and GENCO’s standards of customer service, cost, safety, and security.Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations. Monitored on a daily basis the productivity results of the distribution center. Communicated results with Operations Managers on a daily basis. Ensured that Operations Managers are giving each Warehouse Supervisor feed-back on productivity results. Made recommendations and implemented ways to improve the productivity of the operation. Developed and implemented on-going communications programs with the Management Team, office, and warehouse personnel. Customer service topics, productivity analysis, and general feedback topics discussed and successfully implemented.

Seattle, Wa

Developed and managed a start-up district Market Delivery Operations (MDO) based in Kent Washington with facilities operations in (Oregon) Portland and Eugene , (Northern CA) Milpitas, Sacramento, San Leandro, San Jose, Salinas, (Nevada) Reno (Alaska) Anchorage and (Hawaii) Pearl City. Over 2 million home delivery customers were serviced from my district servicing over 60 Sears Retail store sales. Conducted monthly feedback sessions with Retails stores to ensure all service level agreements (SLAs') were being met by the local MDO. Managed the relationship with all local transportation delivery carriers including owner operators. Negotiated all elevated Customer property claims with transportation carriers to mitigate any negative sales impact to the retail units

Olive Branch, Ms

Directed organizational operations, projects, and services. Resolved customer complaints and problems. Developed operating strategies, plans, and procedures. Monitored organizational compliance with regulations. Conferred with organizational members to accomplish work activities. Maintained operational records. Monitored organizational procedures to ensure proper functioning. Implemented organizational process and policy changes. Developed organizational policies and programs. Determined operational compliance with regulations and standards. Conducted employee training programs. Developed emergency response plans and procedures. Managed operations, research, and logistics projects. Maintained knowledge of current developments in area of expertise. Supervised employees.

Hoffman Estates, Il (Sears Corporate Office)

Resolved problems concerning transportation, logistics systems, imports and exports, and customer issues. Collaborated with other departments to integrate logistics with business systems and processes, such as customer sales, order management, accounting, and shipping. Negotiated transportation rates and services. Maintained metrics, reports, process documentation, customer service logs, and training and safety records. Supervised the work of logistics specialists, planners, and schedulers. Directed inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management. Negotiated with suppliers and customers to improve supply chain efficiency and sustainability. Directed distribution center operation to ensure achievement of cost, productivity, accuracy, and timeliness objectives. Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and mixes, and carriers. Recommended optimal transportation modes, routing, equipment, and frequency.

Fontana, Ca

Managed new start-up facility to service the greater Inland empire area retail stores and home delivery. Oversaw the building as to suit the facility specifications as well as hiring and onboarding all new employees. Performed retail store visits to ensure compliance with customer expectations and all needs we met. Serviced 75K+ customer home deliveries annually. Supported sales from 15 retail stores.