Support the Goldman Sachs Ayco Team in servicing clients, with a focus on operational excellence and customer service.

Partnered with HR to onboard and train staff across southeast offices, aligning with company standards, and managing office activities.

▪ Orchestrated new hire onboarding by conducting tailored orientation sessions and partnering with IT, Security, and departmental teams to ensure a smooth transition into roles and foster a positive employee experience.▪ Collaborated with IT and Security teams to manage access credentials, systems setup, and badge issuance, streamlining the onboarding process for new employees.▪ Coordinated logistics for corporate events and team-building activities, including planning offsite happy hours and organizing in-office holiday celebrations for up to 200 employees.

▪ Screened and routed high-volume calls using a Cisco ARC multi-line phone system, ensuring prompt and accurate service delivery while maintaining strict confidentiality and professionalism.▪ Resolved escalated office challenges by enforcing safety protocols, collaborating with HR and Security to de-escalate disputes, and promoting a positive and secure workplace culture.▪ Streamlined office scheduling processes by coordinating personnel and client meetings via Outlook, optimizing resource allocation, and reducing scheduling conflicts.▪ Enhanced office efficiency by utilizing the MRI Angus service portal to register visitors, submit servicerequests, and manage office supply inventories.

▪ Planned and executed event orders for up to 500 people, ensuring timely delivery and high-quality customer experiences.▪ Coordinated with clients to understand event needs and customize product offerings, building strong customer relationships and repeat business.▪ Managed day-to-day operations, including inventory tracking, supply procurement, and adherence to health and safety standards.

▪ Delivered exceptional customer support in a high-volume call center, resolving automotive finance inquiries for retail contracts and lease products, exceeding SLA targets by 15%.▪ Safeguarded sensitive customer information while efficiently triaging and escalating issues to appropriate teams, enhancing customer satisfaction scores.

▪ Supported recruitment efforts by creating position requisitions in NEOGOV and expedited the posting of open positions to attract top talent.▪ Conducted detailed résumé reviews and managed confidential employee data to assess candidate qualifications, ensuring a streamlined hiring process.▪ Verified employee salaries using HRIS and produced weekly applicant reports in Excel for leadership review, enhancing decision-making with accurate, data-driven insights.