Product Owner/System Analyst Ii
Indianapolis, Indiana, Us
● Gathered Requirements and created user stories based off those requirements.● Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.● Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.● Created workflow processes that increased the predictability of Sprints by 30%● Provided several Project Cost Analysis to be utilized amongst senior management and customers.● Created a Product Vision for a managed file transfer team that focused on customer collaboration, communication, and responsiveness.● One of three Product Owners for a 24 person Kanban team that moved approximately 400 tickets a week● Collaborated with peer product owners to prioritize incoming backlog items for seven different scopes across three shifts.● Leading a managed file transfer team that works in 1 week Sprints moving an average of 45 story points each sprint.● Ensures all Sprint Items meet Definition of Ready.● Lead a team of 4 System Analyst that maintain a backlog of 300+ items with 50+ new incoming requests a week● Developed Metrics on Production Issues and help implement a plan to decrease them by 40%● Conducted Trainings and workshops on Kanban Best Practices, User Story Writing, and Broadcast Communications● Cross Functional as a Scrum Master by leading several Scrum meetings - Retrospectives and Sprint Planning