Raven Smith Email & Phone Number

Atlanta, Ga, Us

Responding to day-to-day support request from customers and users. Onboarding new clients. Managing account escalations as needed. Maintaining support documentation. Identifying and reporting software or service issues. Assisting in ensuring customer retention. Advocating on behalf of users for product development. Walking users through earning their specific certifications for educational purposes or professional development.

Greater Nashville Area, Tn

Resolving high-priority escalations from clients through various avenues. Working with drivers to provide resources after experiencing various traumas. Conducting audits on current safety business practices. Identifying potential safety concerns and facilitating ways to improve them by enforcing new safety protocols. Managing training and onboarding for new processes and procedures for safety associates.

Maintains current information on Comcast products, services, equipment, and marketing promotions.- Conducts clerical research which requires an understanding of departmental programs, police, and procedures.- Researches, processes, and manages customer escalations.- Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.- Provides timely feedback to the appropriate Sale Representative to ensure account satisfaction.- Provides analytical and statistical support and corporate escalation support- Manage ticket queues through hope escalation tool.- Properly document all interactions within ticketing systems.- Interface with incumbent local exchange carriers, field service technicians and other internal partners as needed to resolve customer troubles- Identify and report deficiencies and best practices to management.- Corrects discrepancies on customers' billing statements, and researches customer billing situations as necessary. When appropriate, follows established escalation procedures to expedite prompt resolution.

Greater Nashville Area, Tn

Created an exceptional and personalized service experience for Lyft users. Provided friendly timely support to Lyft Drivers and passengers via phone and email. Made recommendation based on feature request and bugs reported by users. Set the right expectations with customers for an excellent customer service experience

Account Manager