PROFESSIONAL EXPERIENCEDelivery and Collection Manager, Parcelforce Worldwide Limited London, UK– Jan 22 -- Jun 22● Operational Leadership: Spearheaded complex collection and delivery operations ofcirca 15000 parcels on a daily basis with a cross-functional, highly diverse team of120+ colleagues. Cost-optimized Last Mile Delivery to top customers (saving OPEX by40%).● Stakeholder Management: Engaged with Regional Head of Operations, Heads ofDepartments, Service Delivery Heads as well as Project leads to correct the degree oferror in the service delivery planning tool, leading to 20% improvement in operationalperformance.● Introduced organisational changes leading to a cultural shift. This concept, uniqueto the organisation, ensured a lean and scalable work force capable to handle peaktime bulk efficiently. Optimised operational costs by 40% and brought long-termsickness to 0% from 11%.

(Risk audit and mitigation advisory, training of State/internationalPolice/Counterterrorism forces)● Delivery Management: Headed a 12-member team comprising senior Tech Analyststo deliver a Risk Audit of the 12th largest solar power plant in the world. Helpedimprove client’s bottom-line risk ratings by 25%.● Cross-border Negotiations: Collaborated with Global Business Heads in UK,Canada, Africa and Asia to craft a Global alliance of SRA companies to standardizethe quality expectations and bridge the functional gaps.● New Business Development: Presented strategic risks and mitigation solutions thataffect business to the C-suite and senior leadership of global majors like Rolls-Royce,Tata-JLR and Government authorities. Won new contracts worth INR 5 million.

● Leadership: Led a team of about 700 (23 direct reports) to ensure welfare, security,safety, operational and logistical support for a garrison strength of more than 4000.Oversaw the budgetary allocation and utilization of funds, circa £2 Million.● Mentorship: Established a ‘Leadership Development Node’ to identify, train andmentor hundreds of underprivileged soldiers, their kin including war widows andtalented students, to become Army Officers. At least 28 of my students apart from awar widow are now serving in the Indian Army as officers.● I also recruited and trained over 2000 soldiers for the National Army.● Social Responsibility: I led large scale flood relief operations in flood affected areasof Madhya Pradesh State, India, to assist the civil administration. My efforts andcontributions were praised by the civil administration and the affected citizens.● War against COVID-19: I set up a fully equipped and self-sustaining COVID-19isolation cum transit centre to support the civil administration in synergisingmovement of patients to military as well as civil hospitals. Created a single platformwhere military, civil administration, railways, medical authorities, joined forces toachieve 0 deaths during the 2nd wave of the Pandemic.● Quality of Life: Executed a unique employee benefit and welfare system costing £1a million for 4000 soldiers and their families. Developed a semi sustainable cradle tograve construction cum renovation project while internally acquiring land, ensuringproper records and overseeing construction with end user participation as well asquality control. The zero-investment commodity procurement model became a casestudy for the regional commanders.● International Recognition: Oversaw training of Afghan soldiers in counter-terrorismand perception management operations. Planned and executed the sensitive training tothe mixed team of officers and soldiers from reception to departure.

● Talent Acquisition: Chosen to be a highly accredited psychologist from theDepartment of Interpersonal Relationship (DRDO), India. Chosen to be one of 6 outof a pool of 15000 officers. Having topped the course, entrusted with identifyinghuman capital for future success as per organizational needs.● Personality Assessment: Using very complex yet powerful Projective Techniques,Psychologically Assessed more than 5000 candidates for the post of officer in theIndian Army.● Project Management: Digitised the stage-1 testing process of officers’ selectionprocess to save 30% man-hours, thus making it qualitatively more efficient andeffective. The project was accepted by the Army Headquarters and is followed in allthe selection centres in India.

● Contract & Vendor Management: Managed the entire process of allotment,management, and execution of a metal scrap collection contract (worth approximately£1.5 million), which increased state revenue by more than £500,000. (600 percentYoY).● Facilities Management: Saved 20% on annual power bill of the organization bydoing a project on power conservation.● Border Management: Collaborated With the counterparts to bring unprecedentedpeace and tranquillity along the LoC. Commanded operations at a height of 19000 ftabove sea level, created SoP to operate under extreme weather and super highaltitude. Enforced discipline and filled soldiers with such a sense of fulfilment that ledto 0 cases of medical casualty in area stretching over 13 kilometres.

● Project Management: Spearheaded an independent module of a ground-breakingproject on Management Information Systems (CIDSS). Supported the strategicleadership in critical decision-making. Diplomatically managed various highperforming stakeholders at varied levels of seniority.● Led complex, high performing, diverse small and medium-sized teams incounterterrorism operations.● Garrison Security: Designed and implemented security infrastructure for strategicmilitary headquarters. Modernised and streamlined the site access and emergencyresponse system, resulting in 40% reduction in manpower.