Ravi C. Email & Phone Number

London, GB

London, United Kingdom

Completing Train Attachments and Detachments, Dispatching and Terminating Trains Acting as Team Leader when requiredUndertaking regular safety trainingAdhering to Safety Critical Rules at all timesResponding to escalated passenger situationsCommunicating with Signaller and Control to resolve issues efficiently Covering at other stations when required

• Providing excellent customer service and exceeding expectations; recipient of Magic Partner Alert
• Replenishing stock
• Ensuring visual standards are followed according to company guidelines
• Managing tasks efficiently to ensure customer service is not disrupted and complete on time
• Taking on extra roles when required, for instance customer deliveries
• Ability to multi-task and build knowledge of various departments so able to assist customers efficiently

London, United Kingdom

• This was a temporary role during the upgrade works at London Waterloo Station resulting in a part-closure of the station
• Managing a team of 8-10 people, at stations including Clapham Junction, Putney, and Wimbledon
• Providing excellent customer service; giving correct and up to date information and communicating this to the team effectively
• Devising daily plans for crowd control, ensuring these were carried out and revising when necessary
• Training team members; how to resolve issues, manage customer expectations and deal with complaints
• Responsible for Health and Safety of passengers and team members

• Have regular meetings with the Store and Regional Manager to discuss local activities the store could be involved in
• Motivating the team to exceed sales targets
• Providing great customer service and leading by example for other team members
• Analysed Store Performance against Company KPI's
• Ensuring levels of customer service were consistent despite fast-paced environment
• Leading staff meetings and training sessions, including inductions of new members of staff