General Manager- Service West
CurrentBegan with a profile of Service Engineer at Domino Printhech India Pvt Ltd .Mainly responsble for attending Customer Complaints, Preventive Maintenance & Installation of Industrial Ink Jet Printers , Outstanding Collections .Conducting ON line Demo / Trials enabling Sales opportunity .Areas Service Manager- Elevated to this Role in 2013 .Responsibility of handling Service Operations for Mumbai Branch comprising of area such as Maharashtra , Goa , MP and Chhatisgarh .Allocation of Field activities to the Service Personnel in the team for Repairs , Installation & Commisiioing , Preventive Maintenance Demo / Trials etc..Enabling Business follow up related visits for self and also with the team members.Visiting Top Category Customers to understand their satisfaction & Expectations levels.OJT to the lessser Experiene Engrs .Responsbile for achieveing the After Market Business like Fluids , SpPares & AMC for the Branch.Further grown in the Organisation to Sr Area Service Manager - Regional Service Head- Deputy General Manager Service General Manager West - Service :Currently Handling Service Operations of four Branch Office's under Western Region i.e Mumbai , Ahmedabad , Pune & Indore .Covering Geography of the Western India i.e Maharashtra, Gujarat , Madhyapradesh , Goa & Chhatisgarh states.Responsble for looking at the Service functions closely on a daily baisis .Managing Escalations timely with a suitable & timely closure's.Managing Business for the After Market products such as Fluids , Spares , Service Contratcs .Monitoring on the Ageing and payment collection performance .Training the Team on the Soft Skills of the Business and Customer Management. Enabling Sales execution wherever needed .
