Ravi Dass Email & Phone Number

Auckland, New Zealand

• Resolve Level 2 Issues• To repair and maintain customer equipment effectively and efficiently. • Carry out pre installations and installations.• Provide remote call pre-qualification and attempt remote fix wherever possible.• Document and report technical issues where necessary.• Ensure logging & closure of calls/tickets within OneHQ's service software.• Provide equipment training as required to customers.• Maintain a good relationship with customer facing teams.• Focal point for customers’ technical issues.• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.• Look for opportunities and provide Sales leads wherever possible.• Work towards resolution of assigned service tickets or alerts.• Any other tasks as delegated by OneHQ Management.• Runing Cybersecurity training for users e.g. Phishing Training• Security Alert Monitoring and Fix

Auckland, New Zealand

• Resolve issues, use knowledge to create and improve support procedures and documentation.• Provide Support to team members in our office.• Help remote employees based in NZ and Australia to troubleshoot issues.• Manage and troubleshoot IT-related office equipment.• Manage IT assets including purchasing, repairs, and secure disposal.• Purchase, set-up, and deploy laptops and devices to employees both remote and local.• Resolve issues with office-based networking and Wi-Fi access points.• Work closely with suppliers to support employees and improve infrastructure.• Support IT Manager with upcoming project work & help develop and shape new innovative ideas.• Store infrastructure set-up for new stores being opened.• Azure Infrastructure Management• Local AD and Azure AD Support• Work with suppliers to improve and resolve Azure issues.• Develop innovative projects to improve current set-up.• Apple Business Manager Management.• Build MS SharePoint, MS Forms, MS Automate to help develop modern workplace.• Vendor and Overland relations management.• Intune MDM Management.• Work with vendor to provide Sentinel One, ESET and Illumio Support.• Work with vendor for business-critical application support (Ontempo Retail & Store)• IT Budget Tracking• Training & Workshops for Staff

Auckland, New Zealand

Fiji

Fiji

Bachelor Of Computing Systems, Computer Systems Networking

Education record